Replies posted by itsroundrock
So, currently you have been through 2 - Nokias, 2 - Arcadyans and now are on a Sagemcon gateway? Did you record the cellular metrics the gateways reported over time and did the cellular signal metrics ever change much from one gateway to another? If you did record the metrics it might be good to compare those just to see how much or if things changed. It sort of reflects how some locations are a bit more problematic than others for cellular signal reception. You should look at the cellular metrics and record what is reported when conditions are good and when things taper off. It will be harder to do now using the mobile application but still the cellular metrics are there minus the identification of the cell ID. When you see a “disconnect” are both the primary and secondary signals down or only one? If both are still up and the metrics have not changed it might be a DNS issue. I saw the clients on my network report no internet available only to find it was a DNS issue and I could s
I have been having the exact same issue on my iPhone 14 Pro and two other iPhones. Furthermore even switching to LTE is not consistent. I contacted tech support many times in the last few days - all I am hearing is engg team has a ticket open and they are working - 24 - 48 Hrs ETA - this is as good as no ETA :|.Here is a pattern I noticed - when the phone goes into sleep mode - to save battery if I not mistaken, the cellular data radios operate at low power - when you wake up the phone - typically unlocking or tapping on the home screen, that’s when it does not connect back to the tower. For me I am forced to turn on Airplane mode and turn in off and even then, data only works on LTE. This issue started in the last 10 days - perhaps some upgrade/change is not really helping. I dont mind slower speeds - but inconsistent data - is just not acceptable.
I have been running into similar issues. I contacted customer support - they had me run a bunch of tests - all results came out good at the time of the test 😉. They did suggest they will notify the cell engg team to check for any other issues, In my area, the cell tower is very close to my home - however the signal strength kept dropping randomly. If you have the Arcadyan KVD21 gateway you could check this URL to see the signal strength via the browser - http://192.168.12.1/TMI/v1/gateway?get=signal The other option is to use the mobile app → More → Advanced Cellular Metrics Hope this helps.
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