Replies posted by DonD
As a footnote, I called T-Mobile technical support and got thru promptly. I did get the same discussion on cell tower upgrades and temporary capacity constraints as others have mentioned. Since this tech call, the internet service has returned to high quality service. And I did get two additional follow-up calls from T-Mobile tech support to check on service quality. Thus for now at least, service is fully satisfactory. Hopefully T-Mobile can continue to improve this product and provide ongoing alternatives to “land-based” providers.
We have the same issue. Service has worked near flawlessly for 6 months. Then during the last week from 10pm to 8am the following morning, service degrades or is non existent. In any case be honest with customers. If a few customers leave and it relieves congestion it would be better for all --- at least until tmobile can add sufficient capacity to serve all. I want this service to work and work well, but if it remains unpredictable will have to return to another provider.
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