Replies posted by LauraM

4 Replies

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WesGBFirst activity
asked in Accounts & Services

tmobile usage details is missing

72 hours later from fixitmistys post and usage history is still not visible.              I have same issue for 10 days. Finally today they give me a real answer: “ THIS SERVICE IS NOT MORE AVAILABLE  IN T MOBILE”. You have to wait til cycle close , then you can check details . Anyone know what company offer this service ? Thanks ! Well, I can see why they haven’t been forthcoming with this major news !!!  I’m shopping for a new carrier.  

35
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Community Manager
1 year ago
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Bama9600First activity
asked in Accounts & Services

Usage

Yes, but when you click on the detailed usage it will show you last billing cycle. Hoping to find a timeline for when T-Mobile will fix this! Mine didn't. Even when you go to the detailed call-by-call list? Mine show’s this month’s numbers like 200 minutes of calls, but when I click to see the actual call details, it’s last months.  Yep. I checked before I took that screenshot. I have been doing all these suggested things, and still no detailed usage update.  Tmobile no longer responds to any of my inquiries.  I will have to switch carriers.

17
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Community Manager
1 year ago
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Iggles333First activity
asked in Accounts & Services

Usage Overview not updating

I’m also getting the run around. They’re blaming it on a merger with sprint.  Not sure what that has to do with updating usage.  Mine hasn’t updated since Jan 28.  I’m going to keep complaining every other day.   Merger with Sprint happened in 2020 !!!

47
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Community Manager
1 year ago
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Iggles333First activity
asked in Accounts & Services

Usage Overview not updating

I’ve had no updates since February 4th.  Two days ago, I went on tmobile’s facebook page and private messaged them.  I was told it was a system wide problem they were working on.  Maybe I shouldn’t have been so polite and not used private message and just complained on facebook.  I think they should give all their subscribers a credit, since we aren’t getting the services we are paying for.

47
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Community Manager
1 year ago
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