I didn’t have to create a 2.4 network. I used the kasa app, and connected them to my new network (my Gateway). I added them as new plugs, I deleted the old plugs from the Kasa App and started like I was adding new Plugs
Absolutely, mine are Kasa smart plugs - they work great and were very easy to connect to my Gateway
Don’t waste your time. I finally reached someone at Genie, the maker of Aladden Connect. She had me read the Model Number on the bottom of my new Black Gateway. She knew instantly what the problem was. My new black Gateway is made by Arcadia. The Gateway made by Arcadia, is not compatible with Aladden Connect. Its an issue that T mobile will have to fix. My old silver gateway worked fine - was not made by Arcadia.
Yep, tried that- added a 2.4g separate network just for the garage door - still would not connect
It worked fine on the 5g Silver Gateway - 5g isn’t the issue. Per Genie Aladdin Connect, it’s an issue with the Black Arcadia KVD 21 Gateway. - Genie Aladdin Connect already knew there is a problem with the New T-Moblile black Gateway They immediately asked me it I had an Arcadia Gateway - They had me read the model number off the back - yep it’s an Arcadia. It’s an issue that T-Mobile needs to correct.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
