Replies posted by mikedit

2 Replies

S
Skull52Rookie
asked in Troubleshooting

High Latency and Packet loss

Thanks for the suggestions.  My latency and speeds are absolutely fine.  Here are my 5G metrics:BAND n41RSRQ 2RSRP -93SINR 22From my reading on these metrics, this is all in the Excellent range.  There is a systematic loss every 30 seconds or so.  This didn’t happen in January the last time I used the service a lot.  I experienced this issue 20+ years ago with a DSL provider and ended up being a bad switch/router somewhere in their network.  Back then, a smaller phone company who had someone who LISTENED to the customer and actually had someone who knew networks.T-Mobile Support “we pinged you, your speeds are good… sorry nothing more on our end” and then argues with me with their talking points of “speed good, ping worked”.  knowing I am many other are experiencing sub-par RELIABILITY quality for similar reasons is the mark of a failing service.They are so close to a great service at a great price… but devil’s in the details.  They need to have static IPs for their modems, improve net

20
iTinkeralot
Pillar
1 year ago
S
Skull52Rookie
asked in Troubleshooting

High Latency and Packet loss

My 5G home internet is having packet loss.  After spending well over an hour with t-mobile support, they insisted there is nothing wrong, argued with me that this was normal.  They continue to say speed and latency are fine… however, REFUSE to understand that this is LOSS OF PACKETS and nothing to do with latency or speed.  Latency and speed are fine… but reliability IS NOT.  How does this manifest?  During my work audio/video calls, I see a pause every 30 seconds or so.  When I watch netflix, sporadically bombs out.  When my kids try to play a game, they see sporadic hangs (aka lag).  I run a ping test and clearly see the packet drops and over 10 minutes of ping… 3% packets are lost.  t-Mobile says they can run a ping test for a duration and things are great on their end… yep… thanks for listening to the customer. Ping statistics for 8.8.8.8: ~10 mins    Packets: Sent = 629, Received = 607, Lost = 22 (3% loss),Approximate round trip times in milli-seconds:    Minimum = 90ms, Maximum =

20
iTinkeralot
Pillar
1 year ago
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