Syaoran this is 100% the issue. I resolved it on one phone by erasing the esim and having T-Mobile issue a new one to that phone. The second phone I requested a new esim but the request wasn't understood by the support rep I was working with and they spent 2 hours troubleshooting why the phone can't make calls but that was never the issue. I ran out of time trying to deal with it. So that is the resolution, as of right now I have RCS disabled but will get a new esim to completely resolve the issue soon.
We got new devices ( both pixel 7 phones). We are using the standard messaging app.
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