Replies posted by 187Random781

3 Replies

T
teevangFirst activity
asked in Accounts & Services

Lied to about promotion

On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife’s phone.  After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14.  I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then.  When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.    Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days.  Next time before making a switch, I would ask for a written

43
L
1 month ago
T
teevangFirst activity
asked in Accounts & Services

Lied to about promotion

It seems I am not the only who got scammed with T-Mobile promotions. I went to a Costco location to conduct business with T-mobile.  It was January 2023 and the T-Mobile promotion at that time was “Keep and Switch ($800), 2022 Switch P9 ($200 per line), and Costco 2022 Activate P3($150 per line)” which sound like a good deal, so I switched over three lines.  One line as a Keep and switch because I did not need to replace the phone, I just switch over the service, and the other two was brought in as a Switch P9.  Since the deal happened inside a Costco store, each line was also eligible for the Costco Activate promotion.  I received the 2022 Switch P9 a few weeks later. Now the other promotions is a different story, it is now May 25th and still working on the Keep and Switch promotion and the Costco activate.  After Many phone calls with each promising that this time the issue have been identified and fixed, that I must wait 2-4 weeks for the e-card to be activated and I will receive a

43
L
1 month ago
T
teevangFirst activity
asked in Accounts & Services

Lied to about promotion

File your complaint to ftc.gov if there is enough, they will look into it hopefully  just did this

43
L
1 month ago
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