Thanks @jmm2001 . Looks like this may get sorted out after all. Working with the store now but will escalate via T-force if it doesn’t get sorted out
I just had the same experience on may 21st 2023. I came into the tmobile store in Richmond TX and I switched 4 lines from verizon to tmobile go5g plus. I was promised the insider deal, then the people helping me said it would need a managers approval but I didn’t need to wait. They said they would call or message me then nothing. I came back a few times and they promised they would get it done. So multiple trips to the t-mobile store and time wasted getting scammed..I checked the status online at insider.t-mobile.com, it said there was no submission associated with my number.I was really excited to finally make the switch, but this has me pretty pissed off / ruined the experience. In my 50 years on the earth I have never experienced anything like this from what I would consider to be a legitimate business.
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