Replies posted by paulmcs
6 support calls later (4 to T-Mobile and 2 to Samsung) and the issue is resolved. There was some setting on my account that was not correct. The last support call got routed through to the DIGITS department and they spotted the issue in under 30 seconds. The clue they stated, was that I said that I previously had a Gear S2 and switched the Active 2 and that those were provisioned differently. Change made, disabled BT on the watch, called the phone and the watch also rang.
No, it is not in do not disturb mode. I can be in close proximity to the watch, connected via bluetooth and have the watch receive a call when the phone rings. If I disable bluetooth on either device and let the watch connect remotely, then when the phone rings, the watch does not.I popped the phone sim into my old Note 3 (running Nougat at best I guess) which previously was fine with a Gear S2 attached and observed the same behavior on the Active 2, so it's not related to the phone type, or android version. Next up is to have T-mobile switch my wearables plan back to the gear S2 and see what happens. If that too fails, then there is something wrong with the plan, or the Wear app. If it works, then there is something wrong with the watch (and this is my second Active 2 watch)
Not if you are roaming and want to avoid usage charges which is why you might enable Wi-Fi calling in the first place. The issue with PIE is that even if you select Wi-Fi preferred, if the phone deems the cellular connection more stable, it will flip to cellular preferred.Pre PIE, your choices were cellular preferred, Wi-Fi preferred, or Wi-Fi only. The last option meant that you could never have international roaming if you wandered away from Wi-Fi connectivity (no calls either it must be said!)
When placing a call, on the the dial pad screen, as well as showing the connection time, it will also show a little wi-fi icon if the call is going over wi-fi. I would prefer to know prior to dialing that the call is going over wi-fi before placing the call, but that is not the case.I was at home and placed a call to a help desk. I was on hold for about 30 mins, so needed to leave the house. I get out of wi-fi range and the call drops, so I have to dial back in over cellular and join the queue again. Prior to Pie, I would have seen the little wi-fi calling icon in the top left and been aware that I needed to remain connected to wi-fi, or disable wi-fi calling and place the call over cellular. A little wifi icon on the dial pad screen after I've placed the call just wont cut it here as I have the phone against my ear by the time it shows up.I downloaded the June update for the phone this morning and no difference to the behavior.
I updated to The April Security update patch on the 20th. I'm still seeing the same behavior as before. No indication as to whether WiFi calling is actually working, Just that I have it enabled and I get a text every morning to say that the phone has switched to cellular preferred. As per a previous note, I now see an indication near the top of the screen on the calling screen when placing a call, or receiving a call as to whether that call is WiFi, or not, but I should not have to wait till a call is in progress to see what connection is being used and the phone should not be flipping back to cellular preferred on its own. What happened to the "WiFi only" option?If I'm on a cruise ship with unlimited internet minutes, I want the phone to stay on WiFi calling and I want it to show me that WiFi calling is up and running. If WiFi calling fails, or if the phone flips to cellular preferred, then I run the risk of connecting to the ships cell tower to make and receive calls at a rate of som
I updated to Pie on Tuesday. I have no idea if wifi calling is working or not as I would typically get a wifi calling icon showing up at the top of my phone that would show me that it was working (white icon), or that it wasn't (red icon). Now there is no icon at all. Not good to be in a roaming country and connected to wifi and expecting wifi calling to work and for some reason it failed and calls go through cellular generating usage charges . There is no way to enable wifi calling on the connections setting tab as before which would also show status (I found the double swipe from the top does reveal the wifi calling button, but this only enables the option without any indication as to whether it's working or not).I've also set wifi preferred vs cellular preferred, but I get a message a short while later stating that the phone has switched to cellular preferred. That's not what I want to happen.This is on a Note 9
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