Replies posted by tmo_chris
Sorry to hear the watch is giving you trouble! If you have not already, we will want to look into doing a master reset. If the issue persists, we may need to look into replacement options with you. Using your Timex FamilyConnect smartwatch for kids | T-MOBILE SUPPORT
I am so sorry that you are having so many issues with Family allowances! If the permissions are impacting your line as well, we will actually need to file a support ticket for this. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team. They will...
So the only thing that needs to be set up on the T-Mobile side is your E911 address but if you are not seeing the Wi-Fi calling option on the phone, it is more than likely not going to work with us as we cannot guarantee Wi-Fi calling functionality unless the device is purchased through T-Mobile. Wi...
Hey there! Do you know if the watch i connected to a Bluetooth audio device like a speaker or headphones anywhereAlso have you tried powering it off and back on again? From the watchPress and hold the Power/Sleep button on the right of the watch. If the watch is off, it will turn on.Tap YES on the "...
Hey @deepak.katte I am very sorry to hear you are having so many issues with the network! This is something that we will definitely want to investigate. If you have a minute, please do call us so our over the phone folks can get a network trouble ticket opened for this.
@nicolehuertas92 - I am super sorry to hear you are running into this issue as well! Is your service still suspended? If the line was suspended and then you made a payment after, it can take up to 2 hours for the payment to process and service to restore. @heyhew - We would never revert your servic...
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