Replies posted by jorfanakos

7 Replies

W
w053lxlFirst activity
asked in Accounts & Services

Numbers coming in incorreclty - showing as foreign countries

Feb 21, 2019 - same issue here on all our T-Mobile iPhones.  The other family iPhones / colleague iPhones with different carriers using the same current 12.1.4 iOS don't have this issue.  It does not seem to make a difference if the incoming caller in my address book or not, nor does it make a difference if they are in my address book and their number has  +1 at the front .... most of my incoming calls from local US numbers are all appearing as international inbound calls.  For example I live in 610 area code and calls are coming in as +61 Australia.

40
S
10 months ago
J
jorfanakosFirst activity
asked in Accounts & Services

Incoming numbers appear as international numbers

It has been working fine / normal just until maybe last month.  it used to show correctly but as I mentioned - if someone is calling from 610 area code ... it now shows +61 Australia ... even if they are in my address book as +1 610 xxx xxxx.I tried using the online chat for help - but did not get very far. They suggested that i reset my network settings on my iPhone.  That has nothing to do with inbound caller id.I checked my reginal settings to be sure - and everything is still US / unchanged.

24
B
4 months ago
J
jorfanakosFirst activity
asked in Accounts & Services

Incoming numbers appear as international numbers

Thank for the reply - I have given them all the same information you have described above.The problem happens inconsistently, from various area codes, from various carriers within the US and Canada, regardless if people are in my contacts or not, regardless if they have the +1 in the phone number in my contacts or not.For example - one day a friend calls (who is my contacts) from Montreal with area code 514 - and shows him name. The next day when the same person calls the caller id shows it as an international number as +51 Peru without displaying the name.My wife and I are both on T-Mobile with 610 area codes, both in each other's contacts, and get the same behavior - one day it will show her name from the contacts, and the next day it will show +61 Australia without the name.I have checked with colleagues that are using iPhones with the most current 12.1.4 iOS with different carriers (ATT and Verizon) and they are not having this problem.My daughter and I both travel to Canada, and d

24
B
4 months ago
J
jorfanakosFirst activity
asked in Accounts & Services

Incoming numbers appear as international numbers

With the iPhone (and I assume other brands) - if there person calling you is in your contacts, then that contact name and contact number is displayed.  If the person is not in your contacts, then the carrier caller id name will display. The reason this is relevant is because I called my wife twice yesterday back to back. The first call of those two calls displayed the name she has for me in her contacts. The second time I called, the number / name displayed +61 Australia. What this indicates is that the incorrect caller id info is being passed the second time, and hence the phone does not recognize the number in the address book, so my name did not pop up, nor did the caller id info associated with my number pop up. There is not reason for my number to show +61 Australia.The same thing happened to me. A person called me twice the other day. The first time it showed +40 Romania, and the second time it pulled the name from my address book and displayed the contact name and contact number

24
B
4 months ago
J
jorfanakosFirst activity
asked in Accounts & Services

Incoming numbers appear as international numbers

I have been working with T-Mobile tech support.  The reset the caller the ID on all the phones (disable / re-enable / re-entered the names) and reset the Home Locator Registry.  it has been 3 days and it *seems* to have fixed the problem on the phones.  We are monitoring and will wait for a full week from today before closing the ticket.

24
B
4 months ago
J
jorfanakosFirst activity
asked in Accounts & Services

Incoming numbers appear as international numbers

I have been working with T-Mobile tech support.  The reset the caller the ID on all the phones (disable / re-enable / re-entered the names) and reset the Home Locator Registry.  it has been 3 days and it *seems* to have fixed the problem on the phones.  We are monitoring and will wait for a full week from today before closing the ticket.

24
B
4 months ago
W
w053lxlFirst activity
asked in Accounts & Services

Numbers coming in incorreclty - showing as foreign countries

I have been working with T-Mobile tech support.  The reset the caller the ID on all the phones (disable / re-enable / re-entered the names) and reset the Home Locator Registry.  it has been 3 days and it *seems* to have fixed the problem on the phones.  We are monitoring and will wait for a full week from today before closing the ticket.

40
S
10 months ago
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