There is no live chat which is absolutely stupid. I have ER05 invalid sim which disables calling and texting. Guess what's the only way to get in contact with T-Mobile? Calling, texting, or otherwise using the Cellular Data connection that is unavailable under the ER05 error. Thanks T-Mobile for bricking my phone with your terrible restrictions and lack of available service options. I now have to go to a physical store and likely pay a replacement fee for a sim card.
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