Replies posted by tmo_lauren

93 Replies

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sadprepaidcustomerFirst activity
asked in Just for fun

Tmobile app not working for prepaid.

Hey there! Depends on the rate plan and type of prepaid services. I would suggest reaching out to care directly so they can verify if your account is eligible, and if so, why it's not working!-Lauren

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1 year ago
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jahaziel_2022First activity
asked in Accounts & Services

Can't Buy an iPhone from Apple! (This T-Mobile Account isn’t supported on Apple.com)

Unfortunately you don't have a ton of options. Depending on the business account type you may be able to finance through T-Mobile, but those charges would go on the bill which it sounds like you were trying to avoid. There's also other third party device financiers that you can go through, but many will include an interest charge. I wish I had a better option to offer.-Lauren

5
F
Pillar
2 years ago
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magenta10476458First activity
asked in Accounts & Services

International charge 500$ from my account

Oh goodness. Hm. So, I'm not able to view accounts from here on Support. My suggestion would be to reach out to T-Force on FB or Twitter to see if there are any notes from the rep who made the promise documented on the account.Unfortunately international charges like that aren't something we typically waive because they aren't charged by us, they're what the other carrier is charging and we simply pass the charge over.If there's documentation of the promise, T-Force may be able to help.-Lauren

5
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2 years ago
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jahaziel_2022First activity
asked in Accounts & Services

Can't Buy an iPhone from Apple! (This T-Mobile Account isn’t supported on Apple.com)

Hey there!Not the best news unfortunately. Apple doesn't allow business accounts to finance the way an individual account is able to.It's not going to be an option you can explode while on a T-Mobile for business account. I'm so sorry!-Lauren

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Pillar
2 years ago
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biggie1774Rookie
asked in Accounts & Services

randomly not receiving text message

Thanks for the additional info! Can you specifically tell me what rate plan you're on? That will indicate what account type you're on!-Lauren

11
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3 years ago
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dopealopeFirst activity
asked in Other Devices

Factory Reset on Home Internet Router?

Hey there! Sorry you're running into so many issues. What router is it that you're using? -Lauren

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1 year ago
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magenta10432546First activity
asked in Other Devices

screen replacement cost with 360 protection

$29.99-$99.99 depending on a few factors. We suggest calling in, you can find the number and other info here https://support.t-mobile.com/docs/DOC-38611

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A
1 year ago
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biggie1774Rookie
asked in Accounts & Services

randomly not receiving text message

Hmm. What account type do you happen to have? Some accounts have limited short code options. If you're not on an account with limitations, it's likely an issue with the short codes being viewed as spam and therefore blocked, which is something we can look into!-Lauren

11
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3 years ago
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letir26First activity
asked in Coverage & Signal

No network connection in mexico

Oh goodness! I hope you found a resolution as this was a few days ago.If not, what kind of account do you have and do you know what rate plan?-Lauren

6
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1 year ago
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magenta10383537First activity
asked in Accounts & Services

Unable to submit rebate form for the COSTCOAPPLENOV promotion

Just checking in. This may be something you have to go to Costco for as they handle their rebates in house unlike most other rebates!-Lauren

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1
1 year ago
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matisse.mozerFirst activity
posted in Accounts & Services

USPS lost my trade in phone needed for a rebate

Greetings! It's entirely situational, but there's a possibility it may be honored.-Lauren

32
S
1 year ago
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magenta10004565First activity
asked in Accounts & Services

Unable to update my address

Hey there! We're not seeing anything reported specifically with issues for address changes on a mass level, so it's likely a one off with your account for some reason. Sounds like we may need to file a ticket, the easiest way to do that is just pop over to FB or Twitter and have T-Force take care of it! Links are in my signature!-Lauren

10
Q
1 year ago
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.dcFirst activity
asked in Plans and Service

Transfer / migrate from the physical sim to eSIM

eSIM is still in many ways sort of a world of unknown, sorry for the issues and so glad to see a rep was able to make it happen!-Lauren

12
J
1 year ago
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cc0rkFirst activity
asked in Accounts & Services

What does this "server error" message mean?

If customer care had the same issue, it definitely sounds like it's an issue on our backend, not you. &#128549Have you heard back yet? Do you know if they filed an engineering ticket to have this looked at?-Lauren

12
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1 year ago
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magenta158288First activity
asked in Accounts & Services

T-mobile 1 hr free wifi feature not working with the aircraft on new vendor "Viasat" during American airlines flights

@ray8769​ Hey Ray! Unfortunately this is something that was changed on the side of American, not T-Mobile.GoGo is still largely supported on Delta and Alaska flights, and available on some American flights while the provider is being phased out more and more.You can still expect to find the feature on the majority of Delta and Alaskan flights!-Lauren

16
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2 years ago
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dropinthebucketFirst activity
asked in T-Mobile Money

MONEY app connection error

Just checking in to see if you've had a chance to head over to the site linked above!-Lauren

8
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2 years ago
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magenta8540086First activity
asked in T-Mobile.com Account

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Unfortunately we would have to wait on the ticket results. &#128549As much as we'd love to help, stuff like this is a backend engineering issue which is what the ticket should address!-Lauren

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tmo_mike_c
Community Manager
3 years ago
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magenta8540086First activity
asked in T-Mobile.com Account

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Just checking in on the ticket question above. &#128522 -Lauren

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tmo_mike_c
Community Manager
3 years ago
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magenta8161003First activity
asked in Accounts & Services

Does canceling a phone plan and returning unpaid EIPs have an affect on credit?

There's a few factors at play, but unless you're in a remorse period it's unlikely for a simple return.Have you already spoken to our care team?-Lauren

8
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3 years ago
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rodmalagaFirst activity
asked in Accounts & Services

Unwanted Message blocking?

The document below will give some info on how to disable message blocking! https://support.t-mobile.com/docs/DOC-1712

7
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Pillar
6 months ago
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magenta7051134Learner
asked in Billing

Refilling prepaid mobile hotspot

Weeeell. Hm. My resource would be what you posted, but you've already proven there's an issue there. I'm going to go ahead and take your screenshots and do some sharing with our partner teams and see what we can find out!-Lauren

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3 years ago
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angi4ksuFirst activity
asked in Accounts & Services

Military verification upload not working and keeps erroring

Hmm. If you've tried multiple browser types, and file types, it certainly sounds like the issue has to be somewhere on our side. I would suggest reaching out to T-Force on FB or Twitter to see if they can assist with either the upload itself, or with having a ticket filed to have your upload issues further investigated.-Lauren

8
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8 months ago
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lawiza1993First activity
asked in Accounts & Services

How do I cancel a recent payment?

@magenta7948522​ Hey there!You will want to reach out to us directly through customer care so we can get that looked at. &#128522 Community-2153 -Lauren

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2 years ago
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yash29gargFirst activity
asked in Coverage & Signal

Tombile SIM not working in India!

Hmm. It sounds like there may need to be a ticket filed. While it's true we're often very very limited as to what we can do with a foreign network, if it is something from our side, a ticket is the only way to identify that.If anyone has the opportunity, I would suggest reaching out to T-Force on FB or Twitter (links in my signature) and see if they can file a ticket!-Lauren

26
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10 months ago
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askomskyFirst activity
asked in Android

All text messages delivering as SMS

Does this seem to happen with anyone and everyone that messages you, or is there any pattern on the side of the senders? -Lauren

45
stalephish
3 years ago
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