tidbits: That's what I thought. When I dropped AT&T to come to T-Mo I lost $24. No big deal as I was going to have to add $25 if I stayed with AT&T.
In 2004 I purchased a Sony-Ericsson (forgot the model) on Cingular. Of course that changed to AT&T. Left AT&T last year to come here.
Here is what I found to set up a PIN: Call 611 from your phone or 1-800-937-8997; tell the Customer Care person that you want to add a PIN/passcode to your account; it is to be 6-15 digit passcode. The PIN/passcode is asked everytime you call 611 (Customer Care). I tried to copy and paste the info, but I guess it can't be done. Do a search on "Keep your account safe". There are 10 things suggested to do that. Hope that helps.
The only bill I have is to place money into a Pay As You Go account ($3 a month). I still can't do this on my T-Mobile account. I think I can do it on the T-Mobile app, but can't check that right now as my battery is being charged. The other mode is to go to a corporate store that is about 9 miles south of me. I would lean more to the store as I would be given a receipt using a credit card. It sure would be to T-Mobile's advantage to have the site fixed.
I have had the same feeling of what you are writing. I did get some great help from 2 members that suggested a T-Mobile phone. After a couple of days I bought the phone. It is a great phone, but I don't have much to say about the manufacturer. Your suggestion about a script blocker may be a problem I am having as I still can't use a credit card to put more money into my account. Thanks for that!
Do you live far from a T-Mobile store? If I have a problem needing a SIM card that is my best way since I live about 9 miles north of a corporate store. There probably is another way. Hope that helps.
I wish I could help. Hopefully one of the moderators or one of the other members know more.
If it's the ForeSee survey it's having hissy fits. When I am on the site it pops up several times, and sometimes it may open for you. Please remember this is the ForeSee survey,
I live in Illinois. Since last September 2017 I have purchased 3 $10 cards from a T-Mobile store and 2 from the app. I was charged 90 cents for IL tax. No other tax. It has been hard to find the T-Mobile Refill cards in either Walmart or Walgreens where I live. Walmart may sell them online, but no physical refill cards in either Rantoul, Champaign, or Urbana, IL stores. I noticed yesterday I can use my T-Mobile account to purchase a refill amount with my credit card. Well, at least yesterday I could.
You're right about that. Did you call the number at the bottom? What were you wanting to do?
Did you call the number at the bottom?
Amanda: When I came across this post I went to the app, and it was working for me.
Do you live far from a corporate T-Mobile store? I live about 7 miles north of one. I have never has any problems calling Custome Service (611), but I did get cut off from TROUBLESHOOTING several months ago. Perhaps a call to the store? Wish I could be of more help.
"I have never has" should be HAD. The darn thing didn't offer any EDIT options. Go figure!
I just tried a few minutes ago, and it's stiil down. Did you try the two numbers? They are 611 (Customer Service), and 1-877-778-2106. It might be for maintenance or updating the site.
If you are still having the problem try 611 (Customer Service) or 1-877-778-2106. I would think even visiting a corporate T-Mobile store that they would give you the info. 611 should be able to help with a PIN.
There are 2 numbers that are used: 1) 611 (Customer Service); 2) 1-800-866-2453. If you use the 611 use TROUBLESHOOTING option. Before I answered your question I could get to my T-Mobile account with no problem. Hope this helps.
Have you tried calling the 2 numbers in my reply? I don't have a problem getting into the T-Mobile site. Do you live far from a corporate T-Mobile store? Visit the store or call them.
I ain't even close to being a T-Mobile employee, but I appreciate the question. I have never had a problem getting to a rep through CS (611). Do you live far from a corporate T-Mobile store? I would suggest calling the store for help, but I really don't like that idea due to security. Perhaps a moderator or a pillar of the Community might see your question, and jump right in to help. BTW, I just have a Pay As You Go $3 a month plan. I like helping when I can.
I was wondering how that worked!
Have you tried a nearby corporate T-Mobile store? Have you tried T-Force? I don't use FB or Twitter (and I don't have any inclination to do so). I am not a T-Mobile employee, but I do have a prepaid account (no texts or messaging). There haven't been any moderators that have chimed in on this post. If you called 611 did you choose TROUBLESHOOTING? I have been with T-Mobile for over a year and have had no problems. Did you get, or request a TICKET #?
Somebody forgot to tell me! I have a Pay As You Go $3 a month for 13 months. There have been times that it was down for certain reasons. I got my app from the Google Play Store. My current version is 7.3.1.6 . To check your version go to APPS> look for T-Mobile and underneath it should give the version. You might want to uninstall the app and go to the Play Store and reinstall. Are you using your phone service? When I go to PREPAID REFILL I have to use my WiFi to add money (using a credit card as I don't use refill cards) to finish out the transaction. I will check here if it will help.
jtb4980: I pray, and hope, I haven't "pooped in my mess kit"! Just got off the phone with CS (611), and she said the same thing the agent told you that the T-Mobile app does not work on prepaid account. Man! I hope they don't shut me off! We'll see.
What is strange I wonder why the CS agent told me this morning it wouldn't work on a prepaid account. I appreciate your help!
I have only owned smartphones. I had some issues with Apple several years ago.
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