On Monday 09/21/2020 Samsung did a software update and after downloading it my issues have greatly improved. Settings - software update - download and install. Good luck.
My issues appear to be mostly resolved. The Google app that came with this phone is a beta version. I disabled and forced stopped it, downed loaded Google go and added a google go search bar widget to my home screen and there has been no off line issues. I also opted out of Google beta and returned to the non beta Google version, restarted it and have using the Google search bar widget with no off line issues. But I still have 5g, VOLte and band 71 issues that I'm working on.
The list is growing and yet there has been no response from T-Mobile to any of these comments. And it seems like all of us are trying to fix the problem for them. I still have offline issues with the Google search bar that may be a Samsung internet browser conflict that I'm still working on. But other problems have improved. According to their on line documentation band 71 provides a 5G signal but when I do connect to band 71 the phone drops to 4G. I still think there are incorrect APN settings and possibly some cards that are just wrong for this phone.
I also understand that all T mobile phones must support VOLte. The center section below says the A71 5g doesn't have it available.
Hey T-Mobile this is what YOUR system says about the phone YOU sold us. Don't you think it's time to do something. You now have more negative reviews than positive ones.
Hey T-Mobile. Fix it. Maybe somebody over there should contact Samsung and try to find an answer. I’ll be happy to try if you send me a contact at Samsung. The longer you have the phone the worse it gets. So there may be update issues or Bixby and Google aren’t comparable. Chrome seems to work but the Google app shows no connection or is so slow it times out.
It’s the old “software of somebody else issue” when nobody knows the answer or how to solve it. But I may have found the problem. Still working on it.
Me too. I've talked to many 'techs' at T Mobile who say they have not heard of any problems and replaced the sim card but the problems still exist. The phone my be a "LEMON."
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