Hey Tommy,Thank you for your service as a first responder. I’m unsure what got lost in translation, but we’ll get you taken care. I’m sure we can resolve this through one of our contact channels. Were you able to get connected with T-Force? For your safety, I removed your email address from your initial post. I don’t want some devious person trying to use it to scam or spam you.
Hi all,Some posts on this thread are being deleted for being inflammatory. This is a collaborative community and we spell out the base behavior required of everyone who uses this community. This is a Company Forum and we reserve the right to modify, delete, or archive threads as well as Suspend or Ban users who violate our Community Forum Usage Guidelines or our T-Mobile Terms and Conditions.For everyone’s benefit, here’s where we say it transparently in our Usage Guidelines: T-Mobile reserves the right, in its sole discretion, to:Edit and/or remove any post containing or linking to material in violation of the Terms of Use or these Usage Guidelines. Terminate the membership of any user who violates the Terms of Use or these Usage Guidelines. Remove any special status such as Pillar of the Community, or T-Mobile employee.
Hey folks,I’d like to level set on how things work and acknowledge the feedback being provided for improvement has been received.Let’s start with software updatesWhat is the basic design principle for Original Equipment Manufacturers (OEMs)?When OEMs build a device they do so with a specific chipset and network configuration in mind. This simplifies the production model and delivers consistency in test results. When devices are picked up by carriers most carriers implement different variants. This is because the hardware in the devices and the networks they communicate with are almost always different than the OEM preferred/designed configuration.How is software changed from the OEM design for a carrier?Carriers test the software before launch knowing it was designed for a different chipset and network. Carriers do that to preserve customers experience. When a misconfiguration is identified the carriers have the opportunity to add code to the deployment package. It doesn’t modify OEM b
Hi Duhmel,I'm sorry you were provided some misinformation. The device hasn't been out of stock since December. It has been on again - off again. We run out of inventory quickly and can't seem to keep it in stock. I just checked our inventory levels and we have that model in stock right now, and have had it in stock since at least last week.I'd recommend calling Care to walk through the order.
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