Sorry for the delay. Basically it is an IPv4 vs v6 issue and my IT says they are not going to re-provision the network to work with TMobile's IPv6 network. Here is what Tmob sent me in an email:"There are no known issues with VPNs and how they interact with the T-Mobile network to provide internet service. There may be an underlying factor (that can only be addressed by the owner of that VPN client) where there is a need to have ipv4 and ipv6 double stacked into the setup configuration to avoid any service issues. Please have the customer reach out to their VPN client support to check if this is indeed the configuration being used and to also further troubleshoot the VPN issue. Failed outbound VPN connection is caused by a known carrier grade NAT issue relating to T-Mobile’s implementation a fully IPv6 network and the implementation of 464XLAT, NAT64, and DNS64 for accessing IPv4 resources. The customer’s VPN or VPN server they are connecting to is not properly configured to work wi
Update. Turns out the event log says I am getting an 809 error. IT asked me to relay this to TMobile when they respond. Still hopeful.
Thanks everyone! I have not heard back from TMobile. I am going to reach out to my IT dept and relay the info about the IPv4. I actually recall them mentioning it a while back when I transitioned to home. I let you know how it all works out.
I have many of the same issues. I placed my order over the phone on 01/26/2018. I explained the make and model of the phones I have and also a Gear S smartwatch. I was told no problem switching. I was told I needed to by 4 phones to "help" with the port process and also because I still had device payments on 4 of my lines, 1 is paid off. After receiving the phones Wednesday the 31st, I did as instructed. I was told to put the sim cards ($25 dollars each) into the 4 tmobile phones they told me I "needed" to buy as temporary phones. By the way, no sim came for my Gear S. The phone came up no problem. I then called tmobile to start the port request. I did all of that and my Note 8 & my daughter's Iphone 7 started working shortly. The LG 10, Galaxy S7 & Motorola Z Play all had problems from the start. After 3 days and multiple techs, I was told to go into a store on Saturday. I did that yesterday 2/3/2018. The mgr explained he wished I had come into the store because h
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