Replies posted by magenta4287944

3 Replies

M
magenta4287944First activity
asked in SyncUP and IoT

Cell spot interfering with regular wi-fi

Ontario and I'm on a Samsung Note 8. I was told when I switched I would have 4G coverage at my address. That has never happened. No one has ever been able to answer why Wi-Fi calling does not work- I've asked at the store and on a customer service call and was told both times I just needed to upgrade to a newer phone. I had upgraded less than six months before they told me that the last time, so I stopped calling. The cell spot was given by customer service as a bandage for an issue on the rebate for a buy one get one free when you add a line. I ended up having to email John Legere directly to eventually get that handled. The fact that the cell spot, which was meant to pacify me after T-mobile had screwed up the rebate process three different times over a period of for months, honestly isn't all that shocking. I was just trying to see if I could get it to work and to not knock out my basic internet in my home. It doesn't seem to be something that I'm going to be able to do, so I'll sen

24
T
1 year ago
M
magenta4287944First activity
asked in SyncUP and IoT

Cell spot interfering with regular wi-fi

It wasn't the other issue, but Wi-Fi calling does not work. I get broken service still on outgoing calls and incoming calls go straight to voicemail; many times I don't even get the voicemail notification until hours later. The text messaging on Wi-Fi is also very temperamental. Overall, the service is just poor. It is what it is; you get what you pay for!

24
T
1 year ago
M
magenta4287944First activity
asked in SyncUP and IoT

Cell spot interfering with regular wi-fi

Basically, if I unplug the cell spot, three internet in my house works fine. If the cell spot is plugged in, it doesn't. This was T-mobile's bandaid to a whole other issue, so at this point, I just don't want to even deal with them anymore. I'm going to send the cell spot back, deal with the fact that I have crap coverage where I live and that all my calls go directly to voicemail when I'm on Wi-Fi in my home, and when I've paid off my current phone, I'll move to a more reliable carrier! Thanks to everyone for your suggestions.

24
T
1 year ago
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