Replies posted by ffit37129
We did finally get this resolved. A few key points:@ @tmo_amanda was correct - we needed to get whitelisted. However, finding the right people for this was nearly impossible as it seems no one in tech support has any clue what that means, and the doc number was apparently not helpful.I tried calling...
Hi @srickar - it took a few weeks, but we finally got in touch with someone high enough in the tech chain who whitelisted us. Unfortunately, no one was able to really explain why it happened or give any real assurances that it wouldn't randomly happen again. Thanks, though.
Thanks for that info, but that did not work. We have verified our SPF policy on the outgoing mail server is valid and even tried routing through a totally different server, but we are still being blocked and have no idea why. I have not heard back from tech support.
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