Still an issue November 2020. :-/. I’ve spoken to 3 reps, in the past 2 weeks, who have all promised that “their” solution of entering correct IMEI’s, etc will fix it & for me to wait 24-48 hours for it to update. Nope! Last one told me that 3 days ago! Still wrong! Strike 3 XXX!!!! Tmobile, if you can’t even get it together for this very minor, yet annoying problem, how are we supposed to trust you’ll be able to handle larger issues?!? #Disappointing!
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