Replies posted by frustratedconsumer
Does USB-MU5-B-100-L-A help? I have had several weeks with no connection bcthe service has gone past my data and I refuse to keep paying more when theusage is not from our use. Can I just take the device back and have themgive me a new one? When I went to the kiosk store to advise them of myissue they were not able to help me as they just say "you used your data .You can upgrade your service".
I power it off by turning the on/off switch to OFF. The most frustratingpart is this is a business hotspot so I have no access to internet eachmonth now because it goes beyond our data usage when in fact we don't useit. They customer support tells us that we have used the data and there'snothing they can do about it. So we are paying for a hotspot with no datausage, but some how the data is getting used during times that don't makesense nor do they follow our regular usage if you go back 6 months...
Hi, no I just took the SIM card out after I saw your message. I can tellyou that the device was unplugged and turned off during the hours that thedata was being used. Again, this started about 6 months ago. If you go intomy account as I told the customer service reps you can see that I barelyused data and then all of a sudden there were spikes in my data usage whenI was not in the office, not utilizing the data and/or the device wasunplugged and turned off.
This has happened to me as well. There is no way that I have used my data as I have turned by device OFF while not in the office and it still shows that data is being used. This is not okay as I am left with no answers or resolution to this other than :"you used your data". I know for a fact that is not the truth. Extremely frustrating. FYI- This issue started around March for me. Prior to that the data was fine as I barely use it and now at 6 it's going over. Something is not right with Tmobile System.
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