Replies posted by bookworm17
I want to thank everyone who took time to post about this issue--what a relief to know I was not an isolated case. Calls going straight to voice mail, disappearing texts, etc. have been an ongoing problem for me and the 3 other phone lines covered on my plan for months now. T-Mobile customer service has been polite, helpful, and supportive, cheerfully checking out solutions and even sending out two free cell phone signal boosters for myself and my parents (who are on my plan but live 45 min away). BUT---NOTHING HAS WORKED! There has been no resolution. The final straw was when my mom could not reach my dad to come pick her up after she was finished at the doctor's office. His phone would just not ring! My last call to T-Mobile resulted in a trouble ticket #20767332 issued Aug 27, 2018. The tech person ran remote diagnostics on the cell phone and signal boosters and everything checked out. I was told this was a "network issue' and that it would be referred to their engineers. I
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