Thank you!!! This worked (though the added funds aren't showing up on the account status page just yet, it did send me email confirmation, and the status page has always been slow to update.) I don't know how you managed to find it but you accomplished more than the entirety of T-Mobile support, wh...
(Posting this as a reply because for some reason mentions don't seem to link you.)Now that we know the issue is related to accounts with multiple prepaid phone lines in the account, is this an issue that is actively being addressed and should be corrected before people have to create multiple accoun...
Were you able to unlink your accounts yourself, or did they have to do something on their end? I don't see a way to do it directly, but it's worth asking.Do you still have contact with SarahEsmailka and the ability to direct her to this thread for help or advice for people that do not have Twitter...
No change today, however the screen prompting to verify the "primary account holder" now shows the number that is mine rather than the secondary on the account as the one to make the primary. However I still get the error message "Service Unavailable. Uh-oh, it looks like we have our wires crossed....
To be blunt, the call center is not equipped to handle issues with the website. They very clearly don't have the information and/or training at their disposal there. Is there a direct email contact that can be provided for a group that can deal with this? Or can you or anyone on the community tea...
I'm replying directly to @tmo_mike_c as this issue gets worse and worse and needs immediate TMobile attention. I am also hoping to mention and draw some official support by mentioning listed as community manager, and perhaps the only person able to draw the needed attention on a key issue of which...
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