Replies posted by vkwong
(UPDATE: 3-31-22) Things are ok now. Just added $10 each ($11.20 w/ tax) to my 2 legacy gold accounts and the expiry dates correctly show a year away (March 2023). #225# works, but to my surprise, even their website is working again. I.e. I no longer get the “F451 Service Unavailable error … try again later” message. I can actually to go to the page that show the remaining minutes and expiry datesAll is good for now. Let’s hope they don’t screw things up again later.
UPDATE 3/14/22 (A very discouraging development):Almost 3 months since I added funds to my 2 legacy gold accounts. I now can’t even get the expiration date info on these accounts from the t-mo website. i keep getting this “F451 Service Unavailable error … try again later”message when I try to go to the page that used to show the remaining minutes and expiry dates (I’m still able to logon and it shows both lines still active). This error has persisted for about 3 weeks now. I’ve tried using different browsers (firefox, edge, ie, savana) like one forum suggested but none worked. I’ve also tried disabling ad/tracer blocking,but still doesn’t work. My incorrectly shorten (3 months instead of a full year) expiry dates are coming up and i can’t even tell if they’ve fixed the expiry date problem or my accounts will expire soon (like in a couple of weeks).I don’t think this is a coincidence. I think this is t-mo’s deliberate attempt to get rid of legacy gold account holders or at least
Well, 72-hours have passed and my accounts have NOT been updated correctly like the phone rep said it would. I think you are right, these phone reps are just saying things to pacify you so you’ll go away. I am now doubtful the problem will be fixed automatically.
UPDATE: Just called their PAY-AS-YOU-GO support @ 1-877-778-2106 (a 24/7 hotline). They say this is an ongoing problem due to their transition to the “new system”. Said my particular problem (I gave them the numbers to both my accounts) should be fixed and updated correctly within 72 hours)Hope this info helps others in similar situation.
Same here. Two legacy Gold accounts. Both showed 3-month expiry dates after refill. One refilled on 12/28/21, the other refilled today 12/31/21. As of today system did not correct itself, both still showed expiry after just 3 months. Have not had time to contact T-Mobile yet.
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