Well now (summer 2019) NOTHING works!!!!!!!I log-in and then nothing else happens no matter what part of the screen I click. My only option is to log-out.Click the red text and usually nothing happens......but sometimes you will get an error.Even from the support page......you may get this error when you click "Log in with your T-Mobile ID"How do they stay in business when the website NEVER works??????
Well, suddenly everything started working again...for a few weeks.Now I make it all the way to the end of the process and I get this error.Very frustrating!!!!!
Yes, lots of trouble for at least 6 months now, sometimes it works fine, then maybe 1 out of 20 tries will be successful, then suddenly it seems to be working again...now everything has changed. I really don't want to spend hours on the phone, on hold. Maybe I will try one of the stores near me...or...just switch to a different carrier.
These instructions are not correct, no such options exist.
To make things more interesting, under "manage account", if I select "View you line(s)"......I get this blank page!
For whatever reason everything started working again...until today. Now the whole process has changed, the screens are different and I have no way to add more data. Very frustrating!I created a new post, with screenshots.
Well, this is new.
Glad to hear that.Unfortunately, I only have one device on one account.
The bands used would have nothing to do with T-mobiles website not working correctly, plus that is always done at work or home, directly connected to the internet. I do not have a phone through T-mobile, I have a mobile hotspot. The hotspot works fine at least 90% of the time, always has a very strong 4G signal. Sometimes it will only connect at the very slow "EDGE" speed following rainy weather and this happens at the exact same locations with normally strong 4G signals, so that problem is not the hotspot.
I've been having the same type of problem, and different versions of it, for several weeks now. Sometimes I'm sent straight to the correct page and if I'm lucky, it works correctly, but most often I get one of the dreaded error messages. Sometimes I'm sent to a page asking if I want to activate a new device, yet it gives me the option to login again, sometimes I'm then sent to the correct page, but most often get another error message. This weekend they even locked me out - "We've temporarily locked your account to protect your information...wait 24 hours to regain account access." So, in short, the problems are getting worse! I think it's time to take my business elsewhere. My device is a mobile hotspot that I've been using for several years - it works great most of the time, except for the SLOW "Edge" network that sometimes shows up after rainy weather, obviously the 4G equipment is not weatherproof.
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