Yes, one of my former student, Sej at ***-***-****, who I went out of my way to help to prep for certification exams, etc. got a job for T-Mobile and called me. He said that he could get me a senior discount and a free line, upgrade my phones, etc. and it would cost me $145.52. All this is documented in the text messages he sent to me. My cost is now $192.52. I called and texted him about it and he said he was going to take care of it. After four months, it has not been taken care of and now he does not return my calls/texts and has even blocked me after I continue to inquired about the difference and why it has not been resolved. One of the classes I teach is in customer service and this is TERRIBLE customer service. So that what it comes down to, lying to get customers and business?
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