Replies posted by myleslz
Hello Chris,Yes, the connection issue is solved. There was a software update last week for the LTE Router/Modem and that seemed to fix my connection issues. This included my Ring doorbell and an off-brand smart plug that I have. At this point, all of my devices connected and are functioning.
I have not received a response as of yet but I was told that I would get a call today or tomorrow. And at this point, I have not contacted RING support directly but I have used their help documentation but without success. I will contact RING directly to see if they can provide any insight as well.
Thank you for your assistance.1. I tried the hard reset and that worked. I am now able to log into the device.2. I tried changing the channels for the 2.4ghz WiFi but the Ring doorbell still did not connect. I ended up calling technical support and they stated that most people are currently not able to connect their Ring devices to the WiFi. So at least this is a known issue by T-Mobile. I will respond back to this post if I find out any additional information.
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