Having the same issue, have talked to a representative on the phone twice and even did a two hour long Chat with a support tech on the website. Still unable to get the system or website to give me my upgrade. This is beyond outrageous and it looks like this has been going on for well over a year without a fix. This is complete crap. Looks like they also stopped monitoring these Support threads.
Having the same issue, tried all browser, multiple devices, cleared cache/cookies, even call Ed customer support and they where not able to get the system to give me my upgrade. I also tried support chat for over 2 hours and Cathleen was unsuccessful ln getting me an upgrade. This is beyond rediculous and im ready to leave T mobile for goo. Hello Amazon!
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