Time is up. I ordered two new devices on AT&T tonight. Hate to leave T-Mobile, but it is what it is.I got no help from T-Mobile even though I called in three times. One time I was on the line for one hour. They told me it was Samsung's problem. The fact is, they have something wrong with the tower here and won't fix it. Three devices: Samsung Note 10, Note 9, and a Moto G5s all kick to the wrong time once a T-Mobile sim is inserted in it. We have only had this problem since we moved here. The time zone changes when you get around 35 miles from the border. And two T-Mobile towers are between that spot and the border. Does everyone within 35 miles of the border have the wrong time?I was looking forward to the Band 71 and 5G with T-Mobile. But I'll be tied into At&t for 30 months.
A follow-up to my last message: I did a total reset of the device back to original factory settings. Just like I had bought a new device. The minute I put the T-Mobile Sim in, the clock went back to the wrong time. Definitely a T-Mobile problem. I don't want to leave T-Mobile, but I can't live with the wrong time constantly on my device. At my work, I depend on a device with the correct time. It just seems that T-Mobile has no clue how to fix this. It is not a problem with the device. It is the network.AT&T is the dominant player around here, and I havn't run into one person who has the wrong time on their devices with AT&T.I just wish T-Mobile would show some interest in helping me. They surely read these discussions.
I fully understand. I did exactly what you recommended and it does the same thing. I did the following:1. Wiped cache and data in the clock app.2. Set time to manual with correct time and time zone entered.3. Restarted the device.Note: I did not reset the phone, but restarted it. I'm wondering if I need to totally reset the device.When I got to work this morning, the time was already incorrect again.
Done that several times.
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