Replies posted by oleansher
Update. Although I never got any message from Customer Service in 72 hours as promised, or any other time, I have tried their site every other day or so and now, 2 weeks after my call, I did get to the account with the 2 legacy gold phones today and I was able to add $15 for one and got an expiration date of 3-23-23. I now had to log out and log back in to get from one phone’s info to the other, but that’s not terrible as long as it stays usable.
vkwong, same here, F451, etc. Their site has been so often inaccessible for long periods in the years of my legacy account that their deliberate sabotage, as opposed to amazing ineptness, does seem a reasonable guess even though I generally suppose the latter. I never got the claimed call back or correction for the web site in 72 hours from their Customer “Support” last week. However, the employee did tell me that, from the cell phone, I can get the expiration date using #225# via its keypad. That did work and it showed the correct Feb 2022 expiration date for that phone, as shown via my PC at their site when it was last working in Feb. A pain in general and much less helpful for the phone on my account that my brother has, but it is something.
I can’t find anything on-line, but I just added $10 to my legacy gold account, plus $2 for “tax”, and I got an additional 365 days. When I look at Payment Activity, Not Activity Log, which goes nowhere, I see that they have deducted $.10 per minute for voice calls and per message on my previous activity. Kinda in the range for what the Gold account used to be. I doubt I would get a lower rate per minute for a larger refill, like Gold used to work, since they just show the money in the account, not the minutes or messages, but I don’t need many for this phone anyway. JSher10013
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