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sakethia3First activity
asked in Android

Change voicemail from spanish to english?

Change voicemail from spanish to back to english?

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6 days ago
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Action1024First activity
posted in Accounts & Services

SOLVED Voicemails not showing up until days after they were left

IPhone8+ I’ve struggled with delayed call and voicemail notifications for years. A phone reboot or airplane mode toggle or network reset would show the missing notifications….but subsequent missed calls/voicemails would not appear.After many wasted hours of support calls and store visits with no resolution, I finally found the source of my problems…….too many visual voicemails!!!!!! PERMANENTLY DELETE ALL OLD/LARGE VISUAL VOICEMAILS!!!!!!!!After removing ~100 visual voicemail messages, I now get immediate  missed call and voicemail notifications.I am so happy!!    

37
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23 days ago
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stephy87First activity
asked in Android

How can i disable my voicemail?

I would like to disable my voicemail so that i can no longer recieve voicemails how can i do this

19
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21 days ago
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horsecavtroopFirst activity
asked in Accounts & Services

Where's the technical support chat?

I'll admit it, I'm not usually a fan of technical support chats.  They're largely cumbersome and difficult to deal with.  That being said, there are situations and circumstances in which they're the best available option... when they're available.  Why isn't there such an option here at T-Mobile?  I work a call-center type job from home where I need to be able to receive a call at zero notice.  When that's the case, I need a non-voice option for getting my issues resolved.  Does anyone else see this as a need?

17
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2 days ago
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pulciferbFirst activity
asked in T-Mobile Tuesdays

Free MLB subscription for 2024

How do I get the offer of free MLB for 2024?

34
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1 day ago
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wectmallFirst activity
asked in Accounts & Services

Email customer service

what is the email address of customer service?thanks

39
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6 days ago
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CootjrFirst activity
asked in Troubleshooting

Suddenly slow home internet.

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?

63
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5 days ago
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magenta7716526First activity
asked in Accounts & Services

How to delete verified business call notificaion

My phone has a permanent notification re Verified Business Calls that cannot be removed.  How do I remove it?Why would I want 100’s of random business calls offering me a discount on a washing machine or some else just because they have paid T-Mobile an advertising fee. Only mentally challenged people who watch the shopping channels all day long would be interested.  99%+ of the people despise random marketing calls. 

52
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11 days ago
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AlthiusFirst activity
asked in Troubleshooting

Unable to use T-Mobile Home Internet with work VPN, any suggestions?

I’ve recently been told by work Information Services that I cannot use my work laptop with T-Mobile Home Internet.   Here is there response to my support request. T-Mobile's primary service called "5G Broadband" is not true wire-to-site broadband.  While Cisco AnyConnect can work over 5G and other wireless connections, MTS does not recommend its usage unless absolutely necessary, and if you utilize a phone line such as Cisco Jabber call quality cannot be guaranteed.The issue is that while 5G can provide broadband level speeds and bandwidth wireless solutions, such as 5G, have a higher tolerance for "packet loss."  Packet loss is when individual pieces of data are dropped/lost during transmission.  For most applications this is a minimal issue that 5G speeds may render unnoticeable, but a live connection, such as the AnyConnect VPN or Voice Over IP phone services, will experience connection degradation or be completely disconnected forcing you to reconnect.This is not an issue MTS can m

115
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8 days ago
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mommamack2First activity
asked in Android

Constant Voicemail "Received on Watch"

How do I get rid of the voicemail notification on my Galaxy watch? I have gone through my voicemails on my phone and deleted them all. I tried calling the voicemail from my watch notification and it just hangs up without calling. I even tried calling the number for my watch (which does not work). And the notification is still there...3 months later. At this point, it is just annoying. I have no voicemail and can't delete the notification on my watch, it says "Received on Watch" so nothing on phone's voicemail makes a difference, and it does not clear when I clear all the other notification on my watch. I just want to get rid of the notification.

41
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29 days ago
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Skyler96First activity
posted in Coverage & Signal

t mobile now

Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its bad. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their stuff together then im gonna have to switch.

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20 days ago
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SFCRookie
asked in Troubleshooting

Google blocking search

I placed a search on Google and this is the response I got back."This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.”What does this mean? Is Google trying to block my use of its service because of issues with T-Mobile?

150
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15 days ago
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VeracityFirst activity
asked in Accounts & Services

Grandfathered Simple Choice

I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?  

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14 days ago
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A2ronFirst activity
asked in Troubleshooting

GlobalProtect VPN not working with T-Mobile

I have seen several posts about VPNs not working with T-Mobile Home Internet. What is T-Mobile's plan to address this? I contacted my corporate IT department and they said it's not their VPN. All works fine on my old ATT home internet and Verizon Hotspot (work cell). Maybe I should drop T-Mobile Home Internet and go back to ATT.

54
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2 days ago
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DevanlFirst activity
asked in Troubleshooting

Trouble with connection to work VPN

I am using TMobile home internet with a 5G router. the connection appears fine until I connect to my work VPN (speed unusably slow). Other employees do not have the same issue using the same VPN and I have been working with IT. The VPN is using Cisco AnyConnect to a DTLS, SSL, TCP and UDP 443 endpoint. They are suggesting that there may be a problem at TMobile with the UDP traffic on port 443.  could someone please verify this for me? thx

19
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13 days ago
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magenta7616177First activity
asked in Accounts & Services

T-mobile never stopped billing me even months after account closed!

Hello,I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.IntroductionI had service starting in late August, and in mid October, I spoke to a T-mobile agent online and requested that my account be terminated after the current bill ends. He informed me that I couldn't get a refund for previously paid bills because those bills were for the current month of services. Okay, fine. I asked to cancel the day the cycle ends so I would use all my paid for services without owing anything. He confirmed that I would not owe anything after that. The agent did not wait until the end of the cycle and instead, cancelled my service right away, with a week or so that I paid for that I didn't get back. No problem. They can keep it. The ProblemT-mobile kept my autopay still going, and my bills keep coming e

41
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20 days ago
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David BugbeeFirst activity
asked in Gateways and devices

Home Internet Gaming Problem

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses. During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update. A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.  Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know an

91
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8 days ago
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core2First activity
asked in Accounts & Services

Need to turn off Data at night for kids phones

Family Allowances does not work for modern phones.FamilyMode is too reliant on a app to install on a child phone, that can be quickly bypassed in several ways.  Turn off VPN, Turn off/on ScreenTime, etc.Is the only option really to manually switch the account from Magenta to No Data for multiple lines?  I would gladly pay for FamilyMode if it even worked correctly.All I want to do, is turn off Data for 12am-6am at night.  

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30 days ago
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SCOLCLASSFirst activity
asked in Accounts & Services

USAGE DETAILS NOT UPDATED

My usage nor Digits has updated since my last cycle Jan 28th 2023.  I called and was told they were working on some technical issues and to check it in a few days.  A week later and it still is not updated.  Anyone else had that problem? 

129
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10 days ago
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MckinleyFirst activity
asked in Troubleshooting

how to get more then 2 bars on my home internet gateway?

We just got a new home internet gateway and I can’t get it over 2 bars in 5 different places I have tried putting it in the house.  Am I doing something wrong? Because I’m doing what it’s telling me to do 

16
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14 hours ago
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da.downLearner
asked in Gateways and devices

Is anyone else having problems with a changing IP address?

I’ve had the Home Internet service for 3 months now and I’m generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I’m allowed to watch will depend on where they think that I’m located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I’m on Ohio!

53
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2 days ago
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sherrisharpFirst activity
asked in SyncUP and IoT

why is my hotspot so slow

I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.

20
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16 days ago
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magenta7973393First activity
asked in Accounts & Services

Looking for an email address to contact T-Mobile support

I'm looking for an email address to contact T-Mobile support about two different issues that have come up in the last couple of days.Before anyone suggests the live chat option - the live chat button has never, even once, appeared in any browser on any of my computers.  So that won't work.  Facebook and Twitter are, naturally, Right Out.What to do?

15
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29 days ago
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darkjinrouFirst activity
asked in Troubleshooting

Gaming with T-mobile Internet Xbox series S/PC

          Ever since I have used T-Mobile internet, my gaming has been mediocre at best as far as connection. My ping on Rocket league at times ranges from a standard 68-300+. I cannot even get into any games on Battlefield 2042, as it times out. Call of Duty Modern Warfare 2 is frustrating because I can sometimes play (with terrible ping) but when I join a friend's party it kicks me out of the game. I even hosted the match and tried logging into a game, and we were both kicked. these are just a few of the issues I’ve noticed while gaming. there are times when the internet just goes out, I am on my second device. My connection to the network is great, but the internet connectivity drops more often than it should.         Recently the tower near me was upgraded which helped for downloading, but competitive gaming is still a struggle? Is this something that will be fixed or will I need to switch over to a trusty Fiber connection. I like the price I am paying for T-Mobile, but at the end

4
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5 hours ago
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magenta4439202First activity
published in Accounts & Services

My T-Mobile Login Loop Bug

Dear Friends,I just battled for days (and now overcame!) a login loop issue while trying to log into My T-Mobile. I post this here on the off chance that it will help some other poor, confused soul, as I was mere minutes ago—and on the so-remote-it-makes-Pluto-look-near chance that it will actually get fixed.The problem is this...What appears to happen is that if you try to login with your phone number, and if T-Mobile thinks that you need to reset your password, there is absolutely no way to login to your account. You can't even use the mobile app. (You also can't login to contact support, because that requires logging in to My T-Mobile, and they have no email address you can contact.) (To their credit, I could have called them and attempted the verbal acrobatics of explaining this over the phone to some poor underpaid soul in a call center.)A story by (riveting) pictures:First, you try to login to My T-Mobile. It asks you to reset your password. (Side note, the password reset page is

1142016
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8 days ago
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