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690 Discussions

KentwaFirst activity

Any Solution to the Printer connection problems with T-Mobile Gateways?

Installed my Arcadyan KYD21 Router last Friday, and everything works fine except that I cannot get my HP 8600 printer connected. Been through multiple conversations with support, and tried everything including using the admin settings to separate the 2.4G and 5G gateways, plus reinstalling and resetting the printer. Still cannot connect. Looks like either the gateway is filtering, or the printer cannot use “b/g” with no way to change to “n” on the gateway, nor is there anyway to manually add the printer IP address. Router and printer are too far apart to use an ethernet or usb-c connection. T-Mobile tech support says the gateway is working as it should and it’s not a problem at their end. Unless there is a solution within the next week (15 day free trial) Its -back in the box and cancel the service. I have to be able to connect a printer. Anyone have any other ideas?

11 days ago

Mkinn21First activity

posted in Accounts & Services

Tmobile rebate card doesnt work through Northlane

Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use.

16 days ago

GTSeattleFirst activity

asked in Streaming on Us

T-Mobile provided Hulu - can users pay gor no ads?

On 1/24/24 T-Mobile will add the ADs Included tier to some of its packages. Question: can T-Mobile subscribers accept the free tier and then pay for the upgrade for no ads?

11 days ago

roninazFirst activity

posted in Troubleshooting

Poor Internet speed and not reliabity

I have had home internet for 30+ days. The speed and reliability has not been consistent. I have seen speed from 80 ~ 100 mbs and then have seen speed from 1 ~ 5 mbs. Also while streaming Netflix and Prime we have seen buffering and sometimes the movie locks up and I have to restart the movie. My Sonos One device keep disconnecting due to slow internet speed (speed test was less than 1 mbs).I have spent hours and days on the phone with support and non of the issues have been resolved. Support personnel have been professional and we run through general reboot scenarios but it does not fix the problem. The problem issues have been turned over to the engineers but still no resolution.I would like to keep the home internet solution but it has been a very frustrating experience. I may be forced to go back to my previous internet provider as there were no speed and reliability issues with them.If there is anybody from t-mobile reading these posts…….please resolve these issues before

4 days ago

StrohmooseFirst activity

asked in Annual Streaming Offers

Hulu on us

Went to T-Mobile account page to sign up for the Hulu on us offer and it is no where to be found. Did they change their mind on this offer?

16 hours ago

alabamapastorFirst activity

asked in Accounts & Services

The worst customer service

I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. T mobile use to be good, I have been with them more than 12 yrs, but I think is time to move on. They blame the Covid but today sept 9, 2021 they could get contract with another call center and get it solve. Time still counting while I write 42 min.

27 days ago

HeavenlyPenniesFirst activity

asked in T-Mobile Tuesdays

TMobile Tuesdays Eligibility

I have two lines on my account and we both used to be able to redeem our own TMobile offers on our own apps. It seems that since they upgraded to TLife it’s only allowing one offer per account, not per line. So as soon as one of us redeems the offer, then the other tries to redeem their own code it says the offer was already used.However, the eligibility rules on their site states it’s per line:Any T-Mobile or Metro by T-Mobile customer on a qualifying branded monthly rate plan can participate. Qualifying rate plans include most consumer and business monthly plans that include voice and data. Every qualifying line can participate if considered to be in “active status.” I haven’t read any complaints about this so I’m wondering if anyone else has experienced this.

30 days ago

kfite13Helper Level 1

asked in Gateways and devices

Internet connetion constantly dropping

I just signed up for the Home Internet this week and everything installed fine and I tought it was working. My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system. I connected the Nest wifi to the gateway so I would not have to set up every device in my house. The internet connection on the Nest Wifi will not stay on, it constantly drops and I am getting really frustrated with this. I had high hopes I could finally get speeds at my house higher than 25Mbps and when it works, I do (150+). What good is home internet if the connection constantly drops?Furthermore, they promote you get a year of Paramount+, which I already have through my phone service. I can’t even watch Paramount+ when I do have a connection cause it tells me I am using a VPN, which I am not.Might be time to just bite the bullet and send this back as it seems it is not ready for prime time.

15 days ago

elginherdLearner

posted in Gateways and devices

Did T-mobile willfully lie to me about it's home internet service?

I installed & activated the 5G gateway on 6/11/21. I tried it for 3 days and since the service was great (50 Mbps-120Mbsp down plus normally 20-25 Mbps up) I cut off Xfinity. 3 days after cutting off Comcast on 6/17, my down speeds have been measured between less than 1 Mbps to about 12 Mbps. Multiple calls to 844-275-9310 number, which are often answered by people who speak with very unintelligible accents, here is what I’ve been told over the past more than THREE months:-Sales lady: Don’t worry, if the 5g tower becomes congested, the gateway will automatically switch to a less congested LTE tower. (false)-An actual American lady reset my gateway and said that she had reassigned my primary tower. That apparently actually worked...for less than a day.-Later call soon after: I was informed that there was ‘modernization’ going on in my area and that my service would be great soon. Also the lady (who speaks clear English) promised me a call back in 2-3 days, which she did, BUT-Verbati

12 days ago

Extremely FrustratedRookie

asked in Accounts & Services

NEED HELP - Ported from Verizon and unable to receive any SMS texts from Verizon phones, all else fine

Six weeks ago I switched 4 phone numbers from Verizon to T-Mobile and purchased 4 new phones. While the other 3 work fine, mine has a very specific issue that no one has been able to resolve.I can call and text phones on all carriers with no issue. I can receive calls and MMS texts from all carriers with no issue. This includes sending photos and group messages.I can receive SMS texts from all carriers, however I cannot receive SMS texts from any Verizon phone. If a Verizon user texts me even one word, it is not received. To make it worse, the sender does not know it was not received, and I do not know that they tried to send me something. It is a business line that I’ve had for over 20 years and I now have pissed off customers and am missing out on potential new business. I have made dozens of calls to T-Mobile and Verizon tech support, and completed all the triage and troubleshooting steps, including:New SIM cards (physical and E-sim), and switching to different phones.Perform

20 days ago

magenta6574639First activity

asked in Accounts & Services

We frequently can't send text messages

I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending", and a new message to the same recipient, with the phone in the same physical location (and 3+ bars of service) will go through.Tapping on "Not sent. Tap to try again." never works.

17 days ago

Momo2022First activity

asked in Accounts & Services

Spam Group Text - 🚫

This week I started getting spam group text mesaages daily. How do I make it stop? Guessing my number was stolen or sold. Also Messager isn't even allowing me to block the whole thing, have to individually block all 20 numbers but each day different numbers.

30 minutes ago

sherrisharpFirst activity

asked in SyncUP and IoT

why is my hotspot so slow

I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.

17 days ago

VeracityFirst activity

asked in Accounts & Services

Grandfathered Simple Choice

I’ve been a loyal TMobile customer for years -- have 5 lines. Just tried adding a sixth line to my grandfathered Simple Choice Plan. One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

15 days ago

3108749524First activity

asked in Accounts & Services

Familywhere issues

Up until last week I was able to locate my 5 family members (including myself) using this service. Now all 5 lines give are unable to show me the map location. Each line gives me the message "family member was located, but the address could not be determined" Please help. I have tried calling customer support with no results.

9 days ago

teemoLearner

asked in Android

How to disable T-Mobile Play notifications on Android

T-Mobile Play sends notifications about random stuff (mostly news I don’t care about). There is no way to disable these notifications or uninstall T-Mobile Play. Please help! This thread may be related but I do not understand the solution they are suggesting. I followed these steps but future notifications cannot be disabled. I have REVVL 5G.

22 days ago

DevanlFirst activity

asked in Troubleshooting

Trouble with connection to work VPN

I am using TMobile home internet with a 5G router. the connection appears fine until I connect to my work VPN (speed unusably slow). Other employees do not have the same issue using the same VPN and I have been working with IT. The VPN is using Cisco AnyConnect to a DTLS, SSL, TCP and UDP 443 endpoint. They are suggesting that there may be a problem at TMobile with the UDP traffic on port 443. could someone please verify this for me? thx

14 days ago

stephy87First activity

asked in Android

How can i disable my voicemail?

I would like to disable my voicemail so that i can no longer recieve voicemails how can i do this

22 days ago

txcamdFirst activity

asked in Plans and Service

T-Mobile AAA Year on Us Promotion Code: Not Working for Me

Anyone know the secret to get the T-mobile AAA Year on Us” promotion (one year AAA membership free) to work? I have Magenta 55+, so appear to be eligible for the offer. I used the link provided https://promotions.t-mobile.com/thanks but clicking on it simply generated for me an error message “code invalid” (see below). A call to the T-mobile number provided took me to their call center (Philippines) but the nice person there had no clue how to fix the problem, beyond texting me a link that when clicked generated the same error message. Frustrating!

15 hours ago

unicorn2023First activity

posted in Devices and orders

TMobile scam to give free device

Be careful with very unethical practice by Tmobile to give you free device and they will tell you it is free and will start charging you a service fee. Anyone have the same issues? When I was at the stores they did this to several customers. I should know better. I’ve been with Tmobile for a long time, after this bad experience, I can’t trust Tmobile anymore. Maybe time to switch to a different company or find customers with similar issues and ask a lawyer to sue this company. It is not about the monthly fee, but it is about big corporation just get a way with unethical business practice by scamming customer.

5 days ago

Mross506First activity

asked in Android

Phone Suddenly Drops Service unless on Wi-fi! -S22 Ultra

S22 UltraRandomly a couple days ago my phone dropped all service and only have 1 bar or an X for cell signal when we have 5G in our area. After talking with online tech support we went to the store for better support.Went thru all the eSim/New Sim Card troubleshooting Reset all phone/network settings.Nothing works. I not have a $1000 brick that is 6 months out of warranty! It will work fine if on wi-fi calling and if I am driving around it will randomly pick up 5G service and work great (both cell and internet) for about 5 minutes and then it drops it again. SO FRUSTRATING! We have been customers for 9 years and have 7 phones on our plan (Large family) but since my phone has a really small pixel out around the camera (an issue that I have had since owning the phone) they won’t warranty it. It blows my mind that we can pay this much for phones and they have an issue that is obviously the phone and not from me dropping it or something. I’ve read that alot of other people have had this sa

16 days ago

mikezoFirst activity

asked in Gateways and devices

MLB The Show does not work on my T-mobile 5g internet box.

MLB The Show does not work on my T-mobile 5g internet box. It will say “Challenge Failed” when trying to play an online match. The game works perfectly fine when i bring my xbox to my parents house. But when i bring it back to my wifi, it doesn’t work. I test the NAT type until it’s open, I reset the router, etc. I’ve done everything I can think of and there no solution. Does anyone have this same problem? This is the only game that won’t work either. This and NBA 2k brought me some issues. But i can play COD or shooters on my wifi… but cross play sports games seem to bring the issue

11 days ago

DrewTX1First activity

posted in Coverage & Signal

roaming notification pop up

I have data roaming off, no matter if it's off or on I'm constantly getting a pop up for it. I've searched online and apparently this pop up cannot be shut off. Is a fix coming for this? It's very annoying.

12 days ago

horsecavtroopFirst activity

asked in Accounts & Services

Where's the technical support chat?

I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're the best available option... when they're available. Why isn't there such an option here at T-Mobile? I work a call-center type job from home where I need to be able to receive a call at zero notice. When that's the case, I need a non-voice option for getting my issues resolved. Does anyone else see this as a need?

4 days ago

dajackRookie

posted in Android

Samsung Tab S9+ 5G connectivity

It seems that the brains at T Mobile help have no answer to this question, so maybe someone here on the forum does. Why can’t I purchase a Tab s9+ 5G tablet with T Mobile as carrier? I can get it with Verizon, ATT, and US Cellular, but not T Mobile. Why?

10 days ago

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