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Just set up my gateway… working fine for the most part, but it doesn’t appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.Any idea what would cause this? TIA!
I recently signed up for T-Mobile internet, and I am VERY disappointed that I could not even forward NAT traffic to my home security system. I saw that this was discussed 7 months ago in a previous thread, and hope the developers will notice this. The speed is great, and the same as was advertised in the chat.I would like this issue to be resolved so that I don’t need to continue with Optimum (Morris Broadband).
I've been seeing this off and on for months in group texts mostly, but also in direct texts as well. The problem is that text messages are often delayed by up to 24 hours and then dumped all at once into my phone. This is looking to be a TMobile issue. I'm on an iPhone 11 Pro with the latest version of iOS. To sum up:This is only with text messages, not iMessage or other messaging apps.This happens when I have a good signal and a wifi connection in my house, but it has also happened when I'm out and have only cellular, but still a good signal.The other people in group chats are spread across numerous different carriers. None of them have reported this.The usual phone troubleshooting steps (quit the Messages application, restart the phone, etc) do absolutely nothing.I checked the activity logs in my TMobile account. The text messages in question all came through at the same time according to the logs. It looks like it's somehow getting delayed inside of TMobile's system.I've missed some
Hello,I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.IntroductionI had service starting in late August, and in mid October, I spoke to a T-mobile agent online and requested that my account be terminated after the current bill ends. He informed me that I couldn't get a refund for previously paid bills because those bills were for the current month of services. Okay, fine. I asked to cancel the day the cycle ends so I would use all my paid for services without owing anything. He confirmed that I would not owe anything after that. The agent did not wait until the end of the cycle and instead, cancelled my service right away, with a week or so that I paid for that I didn't get back. No problem. They can keep it. The ProblemT-mobile kept my autopay still going, and my bills keep coming e
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to complete your call please dial XX" where XX is some random two digit number. I looked this up and found on this page: Make an international call which says, "Things you should knowWhen calling some countries, you may hear an automated message prompting you to enter a random digit between 0 and 9 in order to complete the call. T-Mobile added this extra step to help prevent fraud, and it's only needed when calling certain international locations."Of course we were not advised of this when we added the Stateside International Calling feature and to make matters worse it's not just to "certain international locations"- its on EVERY international call. Over 90% of our international calls are to the UK and the UK is hardly a high fraud calling destinationThis is causing a lot of distress for our us
My new OnePlus 8-5G phone (TMobile in US) cannot consistently send/receive wifi calls. Once answered, there is no sound on the OnePlus 8-5G phone while the other end can hear OK. I’ve tried updating the phone’s software (it is up to date) and I have updated the firmware on my router (which works with wifi calling with other phones: iPhone 11, iphone8, Droid Turbo 2, Motorlla Razr MAXX). I also tried disabling any battery saving features on the device and even did a factory rest of it (with no apps installed). I have also tried rebooting the phone once I have connected to the wifi router. Phone has same issues on any wifi router I have connected to. browsing is fine, only wifi calling is a problem.
I just finished setting up my T-mobile home internet service a few days ago. The speeds I was able to achieve while Speedtesting astounded me. I was averaging 100mb/s and occasionally reaching 300mb/s. I was even thinking of going all-in and purchasing a rooftop antenna kit. However, I noticed that the picture on Hulu was not as good as it should have been, as if the internet was really sluggish. The same thing happened to me with HBO, which was particularly terrible. The Apple TV, for example, takes a long time to load. I've never experienced problems like this before. I didn't say anything about it until my wife pointed it out to me "WHAT THE HELL IS UP WITH HBO? IT CAN'T BE USED ".. She isn't the type to be concerned about such things. I disabled the services and ran speed tests. Still getting around 100mb/s.I noticed this multiple times and multiple times per day. Not just what may be considered "peak time". My best guess is that T-Mobile is throttling some video services. Ideas? T
So I've been a loyal T-Mobile customer for over a decade now and figured that over time, the service would get less shoddy and T-Mobile would become quite a reputable company. Oh how I've been so wrong and continue to be the laughing stock amongst my friends when it comes time to stream a video or song or look something up. In 2017, over a decade of being here and I am still getting the infamous "full bars, LTE" with NO SERVICE. It's so bad sometimes that I can't send iMessages, can't Google anything, or even Speedtest my connection. This is all from a iPhone 6S (purchased 2 years ago but shouldn't be the problem..). Obviously I reset the connection repeatedly, just to come across the same results of 3-4 bars, LTE, and nothing working. I usually end up getting so impatient that I reset my phone in hopes that it'll reset the connection and it usually fixes it, but I shouldn't have to reset my phone each time the connectivity sucks. I write this from Queens, NYC, where you'd imagine the
I manage a few mail servers for my employer. We noticed that we are being blocked by T-Mobile (relay=tmo-east.mx.a.cloudfilter.net). We send a lot of messages to our customers' SMS gateway addresses daily.As of today, all of our messages have started. On the servers we saw bouncing back with 421 sender rejected AUP#SNDR messages.Is there any way you could whitelist our mail server IP addresses? I know you are making some changes to fight spam, but it is hurting our clients who want to get notified on new property listings.I can email the logs to you at an appropriate email address or complete a whitelist form if you would like, along with a list of our mail server IP addresses.Please assist us with this issue.
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
I have international roaming available as part of plan, but phone won’t connect to internet. I am currently in a city called Coimbatore, Tamil Nadu, India. The phone connects to a strong signal from Vodafone - India (and shows all bars are up on signal anywhere in city). But, when i try to start up chrome browser, it immediately shows “NO INTERNET”. Has been consistently doing it for past few days that i have been here. The obvious checks (Mobile data, Data roaming, Network operator etc) have all been checked. So, i am starting to think that vodafone india is throttling or cheating Tmobile on their end of the deal. If not, how can tmobile give me data service here ? I need to get this working soon, since i will be india for a while…..currently, i am getting by only on wifi connects.
For my t-mobile home internet, I have to restart the router daily otherwise I drag down from 80+ mbps to something like 20mbps. Are better routers coming out? Am I the only one this is happening to? I have called support before on this and they just have me reboot or reset the router but it eventually comes back. I tried an Alexa plug but it needs internet to start back up. Doh!
I got a new iPhone 12 mini a couple months back and have been having lots of trouble with the 5G data. The most common pattern is one where I cannot connect to any Google services while using T-Mobile 5G data – I can’t use any Google websites like Google search in Safari, and I can’t refresh my email in the Gmail app or load any maps in the Google maps app. If I check other websites or apps (like DuckDuckGo for search), they will often be working fine over T-Mobile 5G data at the same time that Google apps are not working. This morning I decided to do some debugging by testing in exactly the same location with Wi-Fi turned on and off: On T-Mobile 5G data (WiFi switched off):- Google maps and Gmail app would not load anything new, Google search would not load in the Safari browser app- Ookla speed test app showed decent but not great bandwidth - about 60mb down and 20mb up- DuckDuckGo loaded and ran searches with no problems in the Safari browser appWith WiFi switched on:- Google maps a
I have an LG v20 phone for which T Mobile recently pushed out Android Oreo. At work, I get spotty reception. With the update, I get constant notifications that there is no voice/data service. I have WiFi at work and have enabled Wi-Fi calling, so these notifications are useless. But there doesn't seem to be an obvious way to turn them off. The best I can do is snooze them for 2 hours. 4 or 5 times a day, I have to do this, and it is very annoying. If I don't snooze them, then spotty reception means I will get a notification every few minutes all day. How do you get rid of these notifications?
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda
Ever since tmobile started switching over to 5G and merged with sprint the service is absolutely terrible. These days it'll say I have 5 bars with 5G and I can't load up anything. I generally keep my phone on LTE in order for it to be usable but it's still super slow. It's not just in new areas either, I've had tmobile for 10+ years and places that used to be great won't even load up a snap chat properly anymore let alone something high speed worthy.My friends and family that have tmobile are all considering switching, most likely to Verizon, and I'm trying to hold out but man is it getting hard. When exactly will tmobile get through these "growing pains?"
I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I wanted to be able to monitor his driving. The SyncUP device worked like a charm for the first week or two, until the battery started dying nearly every night. This battery had been replaced less than 6 months prior, so there should not have been an issue. I was going on a trip, so I decided to let him drive my SUV while I was out of town since he was having problems with the battery and I wanted him in a more reliable vehicle. I also have a new battery in my vehicle, about one year old and also had my alternator replaced between 2-3 years ago. Well, when I was on my trip my battery started dying and then after a couple of days my son had the vehicle completely stall on him while driving. This device not only killed my battery, but my alternator! Fortunately, the batteries were both still un
I recently tried a trial subscription of Hulu + Live TV through my T-Mobile Home Internet Service. It won't work due to their security measures. I signed in using my laptop and that worked fine. I managed my account and added my Samsung TV. Went to my TV to activate it and I got an error message. Chatted with tech support and they said my IP address for the TV was in the wrong zip code area. My IP is likely generated from a router in Somerville, MA whereas I live in Wells, ME.The laptop works because they expect a laptop to move around but they can't buy that my TV in Wells has a Somerville IP address. Tech offered no work around other than to cast it to my TV.Just an observation in case anyone is contemplating the Hulu + Live TV service, it may not work.
When can I JUST use TM internet modem as ONLY a modem, in BRIDGE mode, with NO NAT, NO firewall, and frankly NO Wifi.
PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum. I can’t and won’t change, until and unless I can get that kind of service. Frankly, I am shocked that TM didn’t spec that into their design. Instead, based on about a 20 minute search, that is IMPOSSIBLE today… and here are just a few of the problems that will prevent me from even considering TM:There’s NO bridge mode --- This means I CAN NEVER treat TM device like my Spectrum cable modem, and treat it JUST like a modem. Since I can’t treat it as just another modem, I have to REDO and RETHINK, and REDESIGN my whole network, to adopt to their design -- This is NOT going to happen! No Bridge means that I’m limited to whatever they designed into their modem, to provide services like DHCP, NAT, port forwarding, DNS, ETC. Since their software UI is the only way I can provide services I depend on, then unless they perfected their software, t
Since setting up my 5g home internet device, I am not able to connect my HP Photosmart C4599 wireless printer to it. I reinstalled it on my home computer which connects to the modem with ethernet cable. I currently have the printer set up using cable connected to home computer, but when I try to configure it over wireless, I am not able to complete the set up. I get to the point where I select my SSID and put in my password so that is all working, but then after that it fails for “MAC Address Filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Temporarily disable MAC address filtering on your wireless router.” I got into the router using the admin user/password but don’t see an advanced option for disabling MAC address filtering. Is there a way to do this or what other options do I have?Thanks for your help!
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