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copz1998
copz1998Adept
posted in Troubleshooting

T-Mobile Home Internet setup video

Good day,As a user of T-Mobile Home Internet (TMHI), and someone who answers questions about the setup in this forum, I thought it might be helpful to post a few videos on the setup. There are many setup videos available, but the one linked below seems easy to follow and understand. For advanced users, you will find it boring.NOTE: if you are in an area where a T-Mobile cell tower is not close, your signal and performance may not be adequate and this service may not be for you. However for me and many others, we are within about 1-2 miles (line of sight) of our cell tower for 5G service. If so, you should get “4-5 bars” and get over 75 - 150+ Mbps download speeds. Also - you can change your SSID / wifi network name and password (please do so) during the setup process when using the T0Mobile Internet app to setup your new gateway/device. And, with the second video, if the user would have rotated his gateway a few degrees and waited and check his signal, he would have probably seen a sig

12
F
22 days ago
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Mross506First activity
asked in Android

Phone Suddenly Drops Service unless on Wi-fi! -S22 Ultra

S22 UltraRandomly a couple days ago my phone dropped all service and only have 1 bar or an X for cell signal when we have 5G in our area. After talking with online tech support we went to the store for better support.Went thru all the eSim/New Sim Card troubleshooting Reset all phone/network settings.Nothing works. I not have a $1000 brick that is 6 months out of warranty! It will work fine if on wi-fi calling and if I am driving around it will randomly pick up 5G service and work great (both cell and internet) for about 5 minutes and then it drops it again. SO FRUSTRATING! We have been customers for 9 years and have 7 phones on our plan (Large family) but since my phone has a really small pixel out around the camera (an issue that I have had since owning the phone) they won’t warranty it. It blows my mind that we can pay this much for phones and they have an issue that is obviously the phone and not from me dropping it or something. I’ve read that alot of other people have had this sa

17
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22 days ago
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Mkinn21First activity
posted in Accounts & Services

Tmobile rebate card doesnt work through Northlane

Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use. 

25
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22 days ago
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Lunchbox2208First activity
asked in Android

Blocked number leaving voicemails, harrassing caller

I have someone’s number blocked but they are still able to leave voicemails (harassing me); I accidently deleted the last voicemail they left before getting the calling number and the list I have of blocked numbers is so long it’s impossible to narrow down the number from that. Is there a way to view call history from blocked numbers in Android so that I can have T-mobile block it automatically from being able to leave voicemail messages, or is only option to reach out to T-mobile support and maybe have them view call history?

3
K
22 days ago
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magenta7736907First activity
asked in Other Devices

wifi

Router keeps turning itself off and on

0
M
22 days ago
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DecanFirst activity
asked in Accounts & Services

Stop harassing calls

I am getting 7-8 calls a day from a KNOWN number. If I block the number, they leave voicemails of their TV running in the background.  I tried the free scam shield, which does absolutely nothing. When I asked Tmobile for help, they told me I had to pay the extra five a month. Is there anything one can do without having to pay additional fees? Can you go to the police or something? Thanks all!

0
D
22 days ago
H
howardsRookie
asked in Other Devices

DIGITS App Logs Out Too Frequently

I have the DIGITS app installed on my Windows desktop machine.  For a couple months it was letting me go a week or more between log-ins. This week I’m finding it has automatically logged the app out within hours or a day at most.In the past couple days, I’ve missed EXTREMELY important phone calls and texts that have left one of my kids STRANDED away from home.  I RELY on this app to work as advertised -- to deliver text messages and phone calls that might be important. This is the type of app that should just stay logged in for the entire day if not forever since there is no predictability of when a text will be received. (Also, the FEEDBACK link in the DIGITS app and on the DIGITS web page has never worked. Does T-Mobile not want our feedback?!?)

7
I
22 days ago
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Shilohbear7First activity
asked in Coverage & Signal

pin required after restarts. locked out. 6 digit code I have in notes don't work. No phone to call, resorting to email. p,ease help

Locked out of my only phone after restart ...No phone now....6 digit code I have in notes don't work. No phone to call you. I do have internet and phone service with T-Mobile.. Trying to contact T-mobile to get help. Resorting to communication via email with you to get phone unlocked. Please respond as soon as possible. I have no phone s now and need to use it. Thank you. 

1
syaoran
Pillar
22 days ago
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mdperlmanFirst activity
asked in T-Mobile Tuesdays

MLB - Diamondbacks

I signed up for MLB.com promotion and I live in Phoenix, I can watch every game but the Diamondbacks.  This is the reason I signed up.  Any ideas?

2
M
22 days ago
S
smrt28First activity
asked in International

I'm foreigner, traveling from EU to US

Hi,I'm EU citizen, travelling to US with my family and need to use my phone from T=0. We are 5 people. 3 kids, me and my wife. We're flying to Boston. What is the best way for all of us to get the functional SIM which we can use for calling with a reasonable data limit (unlimited would ve the best).Is there a T-Mobile somewhere on airport? Or can we buy the SIM cards remotely (possibly the eSIMs?). We're staying for 3 weeks.Thanks for your recommendations.

2
gramps28
Pillar
22 days ago
Z
zahidaliRookie
asked in Device unlock

Carrie unlock

Hi sar my my name zahid iPhone 13pro carrier locked please unlock my phoneIMEI 358750487833806 serial number TYGK2GJ0F7 

3
syaoran
Pillar
22 days ago
T
The 1st Rev BevFirst activity
asked in Gateways and devices

Help after power outage - wrong zip

We’ve been loving home internet out here in very rural area but last night we had a 2 hour plus power outage following a couple blink in and out  outages. Now my TMobile doesn’t display the correct LOCAL networks on streaming Fubo. It thinks were elsewhere. How do I correct this? The “network zip code” is not my real one!

3
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22 days ago
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gcockrellFirst activity
asked in Coverage & Signal

Issue sending and receiving message from another Tmobile user

I can’t text my sister in law and she can’t send a text message to me.We both have t-mobile.I get the message receiver unable to receive message - message blocking is active.We both have checked our settings and we receive messages from other people.Anyone having this issue?

0
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22 days ago
B
bobkirtlandNovice
asked in Coverage & Signal

G4AR / CEL-FI DUO+ really poor upload 15 day Trial

Just got the unit and doing a lot of experimenting to improve service. Running it standalone and not interconnected to my existing Cable modem + Router which all work well. Both wired and wireless connection.  I believe TMO tower is rougly 1 mile away but we have lots of Trees in neighborhood.  Usually 3 bars on G4AR, and I noticed its directional changes.  The tower is generally West of my and I only have a few windows open to that direction. The house is mostly North/South.  I can get150-300+ dowmloads which is satisfactory. But uploads flop around between 2 and 5 and seem quite variable. Years ago TMO sent me the CEL-FI signal booster which has an upstairs near window unit and a downstairs signal distribution uniit all designed for 4G. This was given be because of poor  indoor signal.  I’m wondering if the combination of that unit with teh G4AR in 5G and sometimes 5GUC signals cause upload interference.  I’ve tried them on and off and not sure I see changes but I can’t live with tha

2
F
22 days ago
Z
ZMBPHDNovice
asked in Accounts & Services

SUPPORT CHAT

How does one get in contact with Tmobile through chat? The representative was supposed to be adding a new phone to my account and now both phones state there is no valid sim card.  now i can’t make any calls, including calling them.  how does one get in contact with Tmoble if they disabled both phones?

1
A
22 days ago
E
esfNovice
asked in Troubleshooting

Is the home internet app down?

Is the home internet app down?Just keeps spinning when logging in. Call T-Mobile, they stated that they are seeing this as well, but do not have any resolution. Created a case, told it could be up to 3 days for response…...Open T-Mobile internet app see spinning loading icon Tried multiple apple devices, same result Uninstalled T-Mobile Internet app, then re-installed. Same issue

1
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22 days ago
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MsMBKFirst activity
asked in Apple

Airplay

Apple TV 3rd generation is successfully setup on new T-Mobile WiFi (Netflix et al streaming fine) except it won’t recognize this device to airplay. Recognizes other devices but not this Apple TV  streaming device. Suggestions? Everything has been rebooted, shut down, restarted, etc. many times. 

0
M
22 days ago
A
atacostFirst activity
asked in Troubleshooting

how to change 5g home internet location

From the first day I set-up the 5G home internet. It’s been configurating that I’m in Detroit, Mi. All my devices are stating that I’m in Detroit, Mi. ( Phone, TV, Roku, Internet) . When I contacted Tech Support. I was told they can’t help. I’m from Y-town, Oh. about 200 mile from Detroit. This has become a problem for me for whatever Apps. I use. Does anyone has a solution for this problem. I try resetting, but that didn’t work.

1
R
22 days ago
JetWaveTV
JetWaveTVRookie
asked in T-Mobile Tuesdays

T-Life Tuesdays Metro by T-Mobile

We have been fine before the update change to “T-Life”, we both are not with T-Mobile, but with Metro by T-Mobile, we have the 2 lines for $80. This new app keeps wanting us to sign up for T-Mobile ID etc, but can’t do this because it says we have a Metro by T-Mobile phone number, Metro by T-Mobile reps is clueless about this.So wanted to find out if T-Mobile has a solution for this?Screenshare Video - T-Life - Powered by VEED.IO

9
J
22 days ago
R
RandyzonFirst activity
asked in Android

Please turn off the secute folder and business call notifications

I will say it again. Please turn off the Tmobile secure folder and business caller notifications in the bar. They are not needed and not wanted.

1
J
22 days ago
C
Cjroscoe216First activity
asked in Coverage & Signal

MLB.TV

What are the dates for MLB TV. And if I’m still available to use this package how do I log into it all. 

1
gramps28
Pillar
22 days ago
S
SFCRookie
asked in Troubleshooting

Google blocking search

I placed a search on Google and this is the response I got back."This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.”What does this mean? Is Google trying to block my use of its service because of issues with T-Mobile?

150
R
22 days ago
J
Jct623First activity
asked in Coverage & Signal

MMS Messages Send from Stranger's Number

When I send an MMS (either a picture message or a group message), my recipients receive it from a phone number that is not mine. When they reply, their message goes to this other number, which belongs to someone who I do not know. If this happens in a group message, my own number is removed and replaced with the stranger’s number. The stranger is now included in my work group chat and my child’s softball parent chat. 

0
J
22 days ago
R
Richard LHelper Level 1
asked in Gateways and devices

2.4 Ghz network issue

I've set up a 2.4 GHz wifi network on my router but none of my devices will see it.Band: 2 4 GHz WPA/WPA2. Restarted the router but none of my devices will see it. Any thoughts?

5
R
22 days ago
H
harthFirst activity
asked in Other Devices

Can other internet-enabled devices use T-Mobile for internet access?

We are a CCTV camera manufacturer, and our cameras have integrated 4G modules that support T-Mobile's frequency bands.Will T-Mobile restrict internet access to devices that must be a specific brand and whitelist device ? If we purchase a T-Mobile SIM card from store, can it be used for 4G internet access in our cameras?

0
H
22 days ago
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