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mrhenrychurchRookie
posted in Android

Oxygen Os 14 for OnePlus 9 Pro

Hello everyone,I got android 14- oxygen os 14 for my OnePlus 9 Pro. 

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M
27 days ago
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Jer.KFirst activity
asked in Android

C Port LAN on back of wifi 5g router

What is the C Port for with the LAN symbol? I can't find any information that will tell me if it's useful for my S21 Ultra. And if it is what C Port option will give me direct internet access or is is it for other purposes?Please explain as detailed as possible. Thank you,Peaceazy!

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J
9 days ago
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blakestewart223First activity
asked in T-Mobile.com Account

5 days without phone

can i get a discount on my bill?? I filed a claim thursday last week and assurant has yet to send me a new phone. They keep haveing delays. this is 5 days with no phone.

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17 days ago
A
adelar315Novice
asked in T-Mobile.com Account

view prior text/call history when switching to another account holder

If I am added to my boyfriends account keeping my same number (we are both tmobile account holders) will he be able to see my previous call/text history?  

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A
13 days ago
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CmichelleFirst activity
asked in Apple

usage details April 24

Is it possible to stop text and calls from showing on usage details? Or is it possible to stop usage details from showing on my TMobile app all together?  Asking bc I am account I’m monitoring has no updated details for 3 days !!

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C
6 days ago
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Cjroscoe216First activity
asked in Coverage & Signal

MLB.TV

What are the dates for MLB TV. And if I’m still available to use this package how do I log into it all. 

1
gramps28
Pillar
16 days ago
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SherryLynnFirst activity
asked in Android

Broken Speaker

Have to shut off the outside speaker, like when the phone rings because all I get is static, terrible static. Can this be fixed and how much, please ;)` 

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S
23 days ago
A
airnitaNovice
asked in Coverage & Signal

Loss of Signal

Have had no problem with Internet and WiFi for over a year.  Have not moved the tower and it is in the recommended placement. In the last week, we have had little to no signal with constant buffering, taking forever for page to load including time outs. is there a nationwide or area wide problem with T-Mobile?  We are in South Texas.

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A
3 days ago
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FannieFirst activity
posted in Plans and Service

re

How do I use my road side assistance

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F
2 days ago
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magenta8171507First activity
asked in Upgrades and Orders

Issue Upgrading Phone on Website

I tried upgrading my Samsung S22 Ultra last weekend and ran into an error page. “We’re here to help.  We apologize for the inconvenience.  We were unable to process your application.  In order to complete this process, please reach out to a T-Mobile Expert and we’ll help resolve the issue.”Called customer service, which was no help whatsoever.  They told me to ‘refresh my page and be patient’, and that it was an issue on my end. Meanwhile, the charge of $600+ was pending on my credit card.  Credit card company wouldn’t do anything about the pending charge, and told me to contact T-Mobile.  Vicious circle.  Four days later, the charge disappeared from our credit card.  Thank goodness.So today, we decided to try this again.  Ran into the same issue.  All info is correct.  Not sure why this keeps happening.  Still shows the phone in our cart, but we have the pending charge again.  We have also ran into issues paying bill on weekends.  Is there a problem with their website on the weekends

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M
12 days ago
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Lanea826First activity
posted in Accounts & Services

HORRIBLE customer service.

Firstly not well trained individuals at the store who talk down on the competition… very tacky. Second the call representatives don’t seem to understand English very well, they say don’t worry when clearly there is an issue, they say we are taking care of it…. When they are not. Then you get a text message saying all of your concerns were addressed, when they were not… gaslight much?  they do not handle concerns. I was unable to be transferred to a supervisor and customer service appears to be harassing me with phone calls three days in a row because they clearly don’t communicate that I already talked with someone and I took care of the issue they were stating which by the way was due to untrained staff at their physical location who misguided in the process of keep and switch photo submissions.  Im very frustrated to say the least and wondering if I made a horrible decision switching from my previous carrier. 

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L
14 days ago
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Bree0719First activity
asked in Android

Archived Bill History

How to obtain a copy of a Tmobile bill from 2021?

1
syaoran
Pillar
27 days ago
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ChirazziFirst activity
posted in Apple

Aparelho Bloqueado (iPhone está no Brasil)

Fiz a compra de um iPhone porém ele está bloqueado para outras operadoras. O aparelho encontra-se no Brasil. 

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gramps28
Pillar
17 days ago
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gasparop1First activity
posted in Android

background picture

Hello there, I don't know when or how a picture from nowhere one day it displayed in the background of my OnePlus, if anybody can help me out to delete it ! I will really appreciate it, thank you for your help!

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G
15 days ago
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RodeanaFirst activity
asked in Apple

Internet

I have an iPad and my Internet will not connect. How can I get help connecting my Internet to my iPad?

1
drnewcomb
Pillar
6 days ago
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Bob LFirst activity
asked in Billing

Overcharged

I transferred to Tmobile from Verizon. I was promised $ 130 per month. Been getting charged $ 196 for months. Been back and forth with NYC store rep who keeps promising it will be resolved but still getting overcharged. I only received a few credits towards the $ 196 so far. Now store rep wont answer text or calls. I stopped in the store 2 weeks ago and again he promised resolution but nothing.

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7 days ago
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MikeAuto100First activity
asked in Coverage & Signal

Service at Melbourne Beach, FL

What is the prognosis for a cell tower to assist the residents of Melbourne Beach, FL? There are dead spots and recently there have been more “Emergency Calls Only” showing on the phone. “No Network Service” and no network operators show up. It’s becoming irritating when we cannot use the phone for internet service also.

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F
1 day ago
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Cscr22First activity
asked in Apple

T-Lite

Hello! I was on T-Lite today trying to fill out the questionnaire. However it froze and I wasn't able to complete it. Also I have a question why isn’t there a list of winner each week for the T-Lite? Thank you

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C
9 days ago
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Mannyb32First activity
asked in Android

Leased Phone from Ebay Samsung Galaxy S23 Ultra

I recently purchased a Samsung Galaxy S23 Ultra locked on Ebay. I just received it and when trying to unlock it. Its Error 6 which means the person who previously bought I’m assuming didn’t finish the payments. Any ideas on what I should do next? I enjoy T-Mobile but would like to try another provider as well.

1
syaoran
Pillar
19 hours ago
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El Julianna EmbalzadoFirst activity
asked in Billing

T-MOBILE CHARGED ME A BILL THAT IS NOT REFLECTED IN MY STATEMENT

Back in November 2023, I moved my T-Mobile consumer account to the T-Mobile RMSD account. The company I work at offered carrier discount for their employees by moving from a consumer account to an RMSD account. This got my bill cut down from $162 to $37 dollars. Somehow, I got charged both $162 and $37 dollars in December 2023. I called T-Mobile regarding the situation and they said they fixed it. Unfortunately around March 2024, I received a mail saying I haven’t been paying my $162 bill from T-Mobile. I got charged for January, February, and March. To my surprise, they said they are going to give that charge to the collections. In my end, when I logged into the T-Mobile website/App it shows me in my statement that I am only charged $37 for the month of December 2023 to March 2024. I have no idea where the $162 dollars each month in my account came from because the $162 was not reflected on my bill statements. It has affected my credit badly. I am really upset about this because I pay

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14 days ago
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NewandImprovedFirst activity
asked in Gateways and devices

Please add MAC access controls

Some access controls would be of great network security value in the app.  At least the ability to block a MAC address from accessing WiFi network. Thanks

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6 days ago
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Scott60First activity
asked in Plans and Service

I Want to Block Incoming Texts

My “free” text message allotment to my T-Mobile pay as you go number have been used up by unwanted incoming spam messages.  I want to turn off text messages on my iPhone so I do not incur additional fees.  My iPhone is connected to an iCloud account, that also has another number on a different account - so I can’t tell which messages are being sent to my T-Mobile number vs. the other number.   This guide is about blocking messages, not avoiding overage fees.  How can I turn off incoming texts and avoid overage fees that are being caused by unwanted spam?

3
syaoran
Pillar
18 hours ago
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DJ_1123First activity
asked in Troubleshooting

5G and Alexa

I have great 5G signal and streaming on all of my TV’s except one.  It’s an Amazon Fire, so I think the problem is the same as with Alexa.  It worked fine and then I changed the the password and network name and that was the end of Alexa and the the Amazon Fire TV.I’d be happy just to get me Alexa and Echo Dots back online for basic stuff.  I don’t want to make or receive calls through them, just music, alarms, weather, etc.Any help connecting would be greatly appreciated.  I’ve been through hours of phone calls with customer service, but still no resolution????

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30 days ago
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DeniseChattFirst activity
asked in Android

Accidental Recovery Mode and I lost everything

My Gmail was acting wonky yesterday because I’m out of storage, so I was deleting items, then it froze up so I “restarted” my phone, but I actually put it into recovery mode.  Then I saw HOME, then language, etc. So, basically… I put my phone into recovery mode and lost everything. I went into T-Mobile today and she was basically like, yep… I just don’t understand why they can’t reset it to yesterday at like 11am. Is this not a thing?So, literally… any information “good or bad” can just be deleted and not EVER recovered by doing this? I just can’t believe this is the answer. Someone PLEASE point me in the right direction.I logged into my Google accounts and got back on my calendar, and my gmails, and some pics carried over from August 2023 and lower… but I lost all my apps, and all my photo folders. 

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24 days ago
G
Gr8dogzNovice
asked in Apple

ios version vs 5g gateway

I just joined t mobile and am trying to get home WiFi up on the white 5g gateway.  I have an iPhone 13 currently, with iOS 17.4.1.  Nothing I , or the t mobile agent, can do will successfully bring the gateway on line.  Is the iOS 17.4.1 too new for the t mobile home internet app version 2.13 and causing an incompatibility?  

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G
17 days ago
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