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1010 Discussions

Marsha1First activity

posted in Accounts & Services

Monitoring my son's line

I need to monitor my son's line

25 days ago

alienxbutterflyFirst activity

posted in TV & Home Internet

switched 3 months ago - not so pleased

so where i live i only have a few options for internet, so i have maxed out on one carrier and got the gateway from tmobile. first month speeds were epic almost 30mbps, which i have never had the pleasure of using. next month because i turned off auto i get charged 5 more $, let me say i dont think its fair to have to pay extra because you want to be in control of your bills. anyhow back on subject. the second month i saw more problems, slower speeds and i thought well maybe its just a busier month or more customers have signed up.. pretty sure thats a factor but correct me if im wrong. 3rd month is slower than my century link.. and i only got up to 9 mbps with them on a good day. your speeds in the evening have been 3-6 mbps. i can barely stream, my games lag. im wondering if it is actualy being capped or speeds just suck but either way I am NOT happy. internet should be dependable and its not!

25 days ago

crobbins26First activity

asked in Accounts & Services

Very unhappy, want to cancel and return equipment.

I was invited to switch from Metro to T-Mobile because I have never missed or been late with a payment. When I first tried to sign up, it was a situation where I would have had to pay both metro and t-m for the same month. We arranged for a call back at the end of the month on the 28th of June to complete my order.I asked the woman, Nicole, if I would be able to use my EBB with T-Mobile and she said yes, but, it would have to wait until after the service was initiated and the phones were activated. She said she really had no experience setting up EBB.I expressed my need for having my bill come in on or after the first of the month with autopay and she said that would be no problem, since I was going to set up the phone on the first. I got the phones on the 30th of June and activated them that day.To my surprise, My first bill was due only 18 days later. I was also told that the plan I had signed up for was not eligible for EBB. Now, this was not something that I wanted to hear s

25 days ago

magenta8524159First activity

asked in SyncUP and IoT

No hotspot - authentication failed - what next?

Greetings - Have an unlocked AT&T LG V-20 working great on T-Mobile networks, except it will not authenticate for hotspot or any type of tethering. Do I need a custom APN?Thanks.

25 days ago

beachlisaFirst activity

asked in Android

MotoG Stylus, stylus lost need OEM replaecment for 2021 MotoG Stylus

I love Motorola phones, yet this MotoG Stylus is an issue, as the stylus falls out and now I have lost it. I purchased a replacement online, but it was for the 2020 Moto Stylus. I just threw it away after getting it stuck in the phone. Any idea where or how to get a replacement for the 2021? I never use it and won’t, but those icons showing it is not in the phone are a nuisance. Thanks!

26 days ago

Cindy s TextFirst activity

asked in Other Devices

Alcatel Go Flip 3 Text

• Is it possible to send a text message to “draft” on this phone?• If it is possible, then how do you retrieve them?Thank you! 🙏….. From a non-technical retired, “mostly tired”,Grandma trying to be “hip” w/my grandkids. 🤳🏻

26 days ago

shanmugaFirst activity

asked in Accounts & Services

How to get receipt/bill for prepaid T Mobile payment ?

Hi, I made a payment for my prepaid T mobile account few days back. I got an email notification saying my payment has been made, however, there is no place I could get a receipt for the payment made. I spoke to the payment agent and he said there is no way T mobile could provide a receipt for payments made for recharge account. I'm surprised that in USA that T mobile could charge my card and still not provide receipt. Could any of you folks help ? My expenses are borne by my employer and I need a receipt for every payment made. Failing to do so will result in me paying for the expenses. Kindly help.

26 days ago

Peter_ExclusiveFirst activity

asked in Network & Coverage

unable to access internet data in Mexico appeared “PDP authentication failure”

Hi, I am in Mexico, I turned on data roaming and got a $5 add on, I have done all troubleshooting on the website but still unable to access to the internet, Safari appears “Could not activate cellular data network PDP authentication failure” contacted T-Mobile a few times still unable to use internet data, please help thank youMy account is T-Mobile Unlimited $50 prepaid + $5 add on, iPhone12 pro

26 days ago

piperoniFirst activity

asked in Apple

PDP authentication failure

HI y'allFor the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4.I can still call and do sms.I have North America plan and in Canada for couple of days. I come here quite often and there was no issue before until few days ago.Ive done couple of thing trying to fix this including-Switch on/off-Sim in/out-Update to latest OS-Restore iPhone-Hard reboot-Switch roaming carrier-Check APN I put my SIM card to other iphone and still getting PDP error so it's not a devise problem.Called customer support but no solutions what's so ever. My account is in good shape.One thing that comes to back of my mind is, I receive SMS from T-mobile saying they have implemented some extra feefor Prepaid customer.... blah blah,,, and since I'm on monthly plan (I was with prepaid plan before) I thought it's weird and eraced the text.So it could be technical glitch on account problem? please help.‌

26 days ago

NeuroPsycheFirst activity

asked in TV & Home Internet

How to change the Wifi and LAN IP subnet

I just got a Tmobile 5G Home hotspot and set it up. It’s working but it’s built in DHCP server is handing out a subnet of 192.168.12.x /24 on both the Wifi and LAN ports.I would like to change this, or at least change the Wifi. The built in wifi will be useless to me unless I can change this IP. I have a home internet distribution system, Cisco access points on all the floors that blow away the built in wifi this thing has. And I don’t trust the security in this device to keep my networks secure. If anyone knows how to change the IP please let me know. Thanks,David

26 days ago

SerajessFirst activity

asked in TV & Home Internet

internet issue

Why is it that the app and modem do not correctly identify internet issues. Here, the app says I have a very good connection but in reality, I can't connect at all.

26 days ago

kfite13Learner

asked in TV & Home Internet

Internet connetion constantly dropping

I just signed up for the Home Internet this week and everything installed fine and I tought it was working. My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system. I connected the Nest wifi to the gateway so I would not have to set up every device in my house. The internet connection on the Nest Wifi will not stay on, it constantly drops and I am getting really frustrated with this. I had high hopes I could finally get speeds at my house higher than 25Mbps and when it works, I do (150+). What good is home internet if the connection constantly drops?Furthermore, they promote you get a year of Paramount+, which I already have through my phone service. I can’t even watch Paramount+ when I do have a connection cause it tells me I am using a VPN, which I am not.Might be time to just bite the bullet and send this back as it seems it is not ready for prime time.

26 days ago

becksyncFirst activity

asked in Android

Ethernet option grayed out (Galaxy Note 8)

I need a wired internet connection to my Samsung Galaxy Note 8. Settings>More connection settings>Ethernet is grayed out. I have confirmed that my USB-c cable can transfer data to & from my PC (Dell). I have tried turning off mobile & wifi data.I updated my operating system, enabled developer mode/debugging and every other suggestion I could find.I could use an ethernet + adapter directly from the router, but prefer to connect to nearby PC with wired internet.Thanks for any help!

26 days ago

MzRedd910First activity

posted in Accounts & Services

BEWARE!!! Misleading T-Mobile Reps

I had service with Verizon which had been acting glitchy. I found out later all cell companies were having the same problems, due to 5G towers being installed. Anyway I now wish I would had waited because I was told by a T-Mobile representative that if I switched both of my numbers to T-Mobile that I would get Netflix and Quibi free for a year. Now that I have switched, T-Mobile has renege on what they promised me. When I called a week later to see why I had not received my link to sign up for Netflix and Quibi, I was told it was because I had one line. I have the Magenta plan and a Digitz number, which is two lines but T-Mobile does not consider this to be two. Anyway to make a long story short, the fourth representative I spoke with told me that she was going to speak to her supervisor to see if they could go ahead and override everything so that I could get the year free of Quibi and Netflix. She told me to give her 48 hours, which she called me back in less than 48 hours, more like

26 days ago

BobbieFayeFirst activity

asked in Android

Messaging + attachment screen

There's a recent change to this screen. (Don't know if I caused it.) When writing a text and I click on the paperclip, a "chart" appears. It shows choice boxes forVideo... or Audii... or Calendar... or Contact... or Map...or File. How do I get rid of these boxes? Help!

26 days ago

ConsumerRprts92Helper Level 1

asked in Network & Coverage

Do NOT Sign Up For T-Mobile!

The mere existence of this forum type site is all the evidence you need that they provide poor service and do not care!

26 days ago

shongFirst activity

asked in Accounts & Services

I have changed my phone plan to credit.

I have changed my prepaid plan to credit and added my kids’ phone lines too. However, my prepaid phone is not changed to credit. Please let me know what happened. Also, I have a new SIM card, but I don’t know how to activate it. Please let me know about it. Thank you, Sunghyuck Hong

26 days ago

pcassaFirst activity

asked in Accounts & Services

Getting errors: I can't complete a payment to refill my account

Error in questionI keep getting this empty error message every time I try to complete a payment. I’ve tried it both on desktop and mobile, tried different cards, and tried a saved card vs inputting all the info again. It’s been going on for over a week. Help?

26 days ago

AMY from ALLABOUTAIMFirst activity

asked in T-Mobile for Business

After 4 months of errors and no follow-up, why have I not been asked how the poor service from the business Representatives also known as experts has affected my business?

Written 2/1/22I was leaving MetroPCS with 5 lines at the end of September beginning of October. A customer service rep contacted me from T-Mobile I was offered for Samsung a32s and a tablet I believe a Samsung tablet but I’m not 100% what the promotion was now but it was a tablet. However I didn’t like how long it was going to take for me to receive the equipment and I didn’t want to pay all of the connection fees. There was another promotion at the time if you kept all of your own devices that you would just get a credit for each device. I did not know if my devices were compatible North they were unlocked as I was on the phone with the rep he told me I could go in the store and they would check it so I happened to be by store (with him on the phone). I went in and a gentleman checked my devices and told me they were all unlocked and that I would be able to use them. Him and the man I was speaking to on the phone conversed and I paid $150 to receive SIM cards. I went home tried to use

26 days ago

ConsumerRprts92Helper Level 1

asked in T-Mobile for Business

Do not use Tmobile for business or if you have a job

T-Mobile is only good if youre like a crack head that doesnt rely on your phone to sell drugs. If you have a real job or a family member or kid or somthing its just not going to be reliable enough. It has to do with just how messed up and confused everyone at tmobile is. they just cant provide reliable enough service to even compete with metro. who knows why they bought em

26 days ago

ConsumerRprts92Helper Level 1

asked in Accounts & Services

How does T-Mobile have any customers?

T-Mobile is one of the saddest companies to ever attempt to do business. Every single month I get a notification letting me know that I have been charged and my money is gone and yet my service stops working about a half hour after I get the text. I then have to call your horrible customer service line and the person laughs at me like a moron and says this will never happen again because they fixed it but in reality they haven't done anything. Obviously you guys are aware that your company is a mess and cannot handle billing PRE paid customers and yet you continue to make it hard to reach customer service and spam me with ways to pay my bill which I already paid automatically. I can not imagine a worse more embarrassing company.

26 days ago

hr12465First activity

asked in Network & Coverage

Chipley Florida Tower Issues

Does anyone know what is going on with the towers in Chipley Florida. They have been dead or super slow as of 4-26-22

26 days ago

JamirFirst activity

asked in TV & Home Internet

New 5G gateway for gaming

So, I have being having an issue with the home internet for weeks, I can’t barely play my games due to the massive lag I’ve being having for weeks, even if I put the LAN cable directly, is even worst. I’m trying to see a reason for this and to see if there is a fix for it since I like to play my games but lately I’ve being losing my patience on trying to play with low internet speed

26 days ago

kirlieFirst activity

asked in Accounts & Services

Paramount Plus promotion code invalid

T-Mobile and Paramount Plus both suck! I obtained my code, was required to enter my credit card and was charged by Paramount Plus. The code I was given says “invalid” every time I have tried to enter it. And Paramount Plus refuses to refund my money. This is the worst “promo” I have ever received. The whole process is frustrating and seems like a scam.

26 days ago

DundeeNetFirst activity

asked in T-Mobile for Business

Login issue with webpages other than TMobile

This may be difficult to explain. We have T-Mobile internet. Recently when logging into to our own server, entering the login credentials we have server access. As soon as we make a selection, within the page on said server, we are kicked back out to the login screen. Re login, the website has changed to the selection we made prior to getting kicked out. Click on anything on the page we are now in, get kicked out back to login screen. ON another website, not related to us, login on the login screen, then select a link, immediately kicked back out to login in screen. Can’t navigate websites that require a login as we are kicked back out to login after successfully logging in. Tried CHROME, Edge, Firefox on Win10 and Win7 same issues. Checked our firewall, not blocking anything. Reset T-Mobile access point, same issue. Huges Net, AT&T and Frontier Internet work fine on all websites mentioned above.TMOBILE support after on the phone with them for over an hour, didn’t have a c

26 days ago

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