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1039 Discussions

MadihaFirst activity

Charged after cancelling

So I changed my prepaid account to post-paid T-mobile service since last year August as I had to leave from USA to overseas for a month and needed an international service. First the representatives mislead me that I will be charged one time pay for out of country service only to come back to USA and charged much more than I was told. Also I wanted to transfer the same phone number to post paid which they said will only take few hours. It didn’t happen and my flight is in few hours, I keep calling them and they say it will happen within 24hrs. By the time I get to the other country I still don’t have service. I spend weeks calling them to update my phone number. When I come back to USA, they have charged me for all the times I have called them saying since I was calling USA T-Mobile service number so I am being charged and how I should’ve called international t-mobile service number. We had an argument for all of their misleading information first about international charge and then no

15 days ago

hepcat72First activity

asked in Accounts & Services

How to specify the exact message content using the email to SMS service (i.e. no subject-related slashes)

I’m a sprint customer. I recently installed the SIM card that T-Mobile sent me and since then, I’ve had an issue with the email to SMS service.I use the email to SMS service for numerous automations triggered from a few different devices (namely - though irrelevant to my question: a raspberry pi and 2 macs). With sprint, I simply left the subject empty and specified the exact content of the SMS in the body of the email.After installing the T-Mobile SIM card, every message sent by my various automations started getting prepended with “/ no subject / ”. So I tried rewriting my SMS automation on my pi to grab the first word from the email body and put it in the subject, but now if I try to send a message like “this is a test” and set the subject to “this” and the body to “is a test”, I receive an SMS like: “/ this / is a test”.Is there a way to specify the exact SMS message content? While minor, this is an irritating issue.

24 days ago

Raoul5gLearner

posted in Accounts & Services

LACK OF CUSTOMER SUPPORT - Please read and leave a comment if you are tired of it too!

...

20 days ago

azdonaldoFirst activity

asked in Network & Coverage

Universal Call Forwarding to VoiceMail

In the past, I was able to Universally Forward all my calls to VoiceMail to avoid charges while traveling Internationally. I am no longer able to complete calls **21*18056377249. Will I avoid international charges if I enable call forwarding on my iPhone settings to voicemail?

17 days ago

BridgetnysFirst activity

posted in Accounts & Services

Excellent Customer Service

I had the pleasure to speak with your customer Service Representative Brian Greene.Mr. Greene was not only knowledge, but he was courteous and treated me as a valued Sprint customer. My call was 1 of a kind. No issues, which I normally have when calling.I was expecting a survey but after a few days past, I really felt compelled to let T Mobile/Sprint know how grateful I was to have spoken to their incredible rep Brian Green. Thanks so much! Bridget Morris

22 days ago

hepcat72First activity

asked in Accounts & Services

How to fix significant delays of messages sent using the email to SMS service?

Sprint customer here. About a month or 2 ago, I started noticing that some messages sent using the email to SMS service can be significantly delayed. I’ve seen messages delayed up to (and possibly over) 24 hours, but more frequently, the delay is between 10 minutes to a couple hours (when it happens).I have an unlimited everything plan and I use the email to SMS service to send myself messages from automations on my Raspberry Pi. I pay through the nose for the service, so I figured using that just seemed like a no-brainer.I was not having any problem with this for years prior to a couple months ago. I always received messages within moments of sending the email. I waited awhile before reaching out to Sprint/T-Mobile with this (and other) issues so that I could rule out issues on my raspberry pi. When I finally got around to sitting down and debugging, I added timestamps to all my messages and over the past week or 2, I have been seeing the difference between my timestamps and the t

12 days ago

gramps28Pillar

posted in Accounts & Services

Best Buy Upgrade

I've been wanting to upgrade for the last couple of months but haven't seen a deal I wanted until I saw my local Best Buy offering the phone for $150 off.So I went there but the sign has the original price so I asked an associate if they honored their website pricing.He went over to his work station and pulled up the website and said they do and they have them in stock.The associate asked if I want to finance or pay full price. I told him I'll finance it to start.What I was surprised was that he told me the phone will be sim locked since I financed it. I'm glad this associate is telling customers this.Best thing I was out within 20 minutes and I went to my Mytmobile account and all the paper work matched and there was no $30 upgrade fee.

28 days ago

bwong24First activity

asked in Network & Coverage

WiFi R

What is wifi icon with a "R"? My smart devices can connect, but my Tesla can not.

22 days ago

jwilliamcuppRookie

asked in Accounts & Services

Display of numbers in Scam Shield Allow List

I've added all the numbers of my immediate family* to my Scam Shield Allow List. This is to ensure their calls are never blocked. However when I look at my Activity List in Scam Shield and select one of their calls, it comes up as "Allow" the way I want it. But some of them don't show up in the Scam Shield app Allow List. Only in the Activity List. Why is that? *PS I have one sister also on T-Mobile. I've tried and cannot add her to the Scam Shield Allow List. In an earlier topic I asked about that but have not received an answer. I'm supposing all T-Mobile numbers cannot be white listed in the Allow List. Don't know why that is so.

2 days ago

MikeBTNFirst activity

asked in Network & Coverage

prioritize tower signal to 5g

My 4g signal measures (per T-Mobile app) much lower than 5g but the Gateway won't use it. Have restarted several times. Have had no result from 4 different tech support reps. The 4g & 5g screens are attached. Any help is appreciated!

6 days ago

peatfeatFirst activity

asked in Accounts & Services

TMobile sends email saying a 3g phone on our plan could be updated for free

ANY suggestions on who to talk to after TMobile sends email claiming they will support us with our plan of 5 phones where one is 3g and needs an update. TMobile claims they will upgrade us with a free phone but good luck finding how to make it work. Anyone else feel lied to by Tmobile.?

23 days ago

JerryjayFirst activity

posted in Accounts & Services

Customer Service is a joke.

Cancelled my account with T-Mobile on 5/17/2022 due to lack of signal strength where I moved to. Had to re-cancel on 5/19/2022 as no action had been taken. Had asked for a final bill which I was assured would be coming as the 19th was my bill ending date. No bill, but on June 22 I received a bill that stated I was over due and owed for the previous billing period and the next one as well as my service was still IN SERVICE!!!! I have spent 6 calls now to where ever their “customer lack of service center” is and logged all the promises but nothing has happened so far except to get the run around, gather more promises, and receive more bills no matter how many times I tell them that I cancelled service in May. They even acknowledge they can see that I cancelled my service but nothing gets done. Next stop is BBB and my lawyer.

5 days ago

drobinsonFirst activity

asked in Accounts & Services

three prepaid sim cards stuck 72 hours in reserved status, how to get reserve removed?

Hi, for the non-profit I work for, last Friday evening I was trying to activate three of several t-mobile prepaid sim cards. I obtained all of them from the same source. I’ve successfully activated and are using some of them in zebra tc26 mobile phones for seasonal use. however for three of the sim cards the web portal was generally acting up on me friday night, the first time I entered each of the sim cards here: https://prepaid.t-mobile.com/bring-your-own-device?allowEdit=true the website would say the sim cards are valid and to continue with the signup process. then on another screen in the signup process the website would start acting up and I had to reload the website and start over. when I went to try to use the sim cards again the website would say “Sorry, that SIM card is Reserved. Please try that SIM again in 2 hours or contact T-Mobile or visit your local T-Mobile store for a new SIM card.” I called T-mobile prepaid support Saturday afternoon that they weren’t that help

29 days ago

TahoeLisaFirst activity

posted in TV & Home Internet

Brand new T-Mobile Gateway —DC METRO

The app sucks There are PERIODS between the words when you set up. The periods are all but invisible to the naked eye. My speed is phenomenal.

13 days ago

SubsoobieFirst activity

asked in Accounts & Services

Trying To Refill my prepaid account online

For MONTHS now, I try every time, I haven't been able to refill my prepaid account online. It worked for a long while, until one day it just stopped loaded after submitting my card information. Then I just get left with a blank white screen and it doesn't go anywhere. It's less of a headache to just do it online rather than calling and hearing the loud automated system rattle junk off to me each month. I'd rather just do it online.

25 days ago

frustated2First activity

asked in TV & Home Internet

krbFirst activity

asked in TV & Home Internet

Google Home Not Connecting

I have just switched to T-Mobile and am happy with everything overall. However, I am unable to connect to my Google Mini device. I've seen a few threads that were older but no exact solution. A little help? Thanks!

24 days ago

amaberaFirst activity

asked in Accounts & Services

I'm not happy with T-Mobile service

why do customer so called expert do lie ? and why is the system does not auto calculate, only takes always extra charge.

28 days ago

NYJackFirst activity

asked in TV & Home Internet

Want to change gateway

When I first started with T-Mobile 5G home internet they sent me the Arkadyan gateway. I was unable to get my Roku TV to see the 5ghz WiFi from this gateway (could only see the 2.4ghz). So I called and the tech (expert?) I spoke to agreed that the Nokia gateway might work better so he had one sent to me. So I tried it. While the Arkadyan gateway gave me 3 bars (good internet connection) and the Nokia only gives me 2 bars (weak internet connection) the download speed seemed to be better on the Nokia. So, I sent the Arkadyan back. Shortly after that my 5G connection started dropping regularly, only a reboot usually brings it back (sometimes it doesn’t). When the 5G drops the download speed is awful. Maybe I made a mistake returning the Arkadyan? Is it possible that the “good” connection on the Arkadyan will maintain a consistent 5G connection? In the last few days I’ve spent over 2 hours on the phone with their “experts” but they don’t seem to be able to send me back an Arkadyan gateway!

9 days ago

OvrshtysrvcFirst activity

asked in Network & Coverage

horrific service switching from sprint

I have 7 lines with my family and always tried to avoid going to Verizon but now im forced to. Sprint was always very reliable despite what some may say but T-Mobile could be the worst ive ever seen. How can two big companies merge and their service fall through the floor? So frustrating..

28 days ago

BlufkinFirst activity

posted in TV & Home Internet

Great signal until.....

I was very excited when we were able to get T- Mobile Home Internet. Setup was simple and we had 50 to 60 Mbps download speeds. Until about 7:00PM when our speed dropped below 10Mbps nightly. 4K was out of the question and anything HD had buffering errors. After numerous talks with Customer Support and several diagnostic tests it appears that T-Mobile oversold my area. I hope their capacity is increased as I really want to ditch Spectrum. Hopefully in the near future.

9 days ago

AuroraKnightFirst activity

asked in Accounts & Services

Why Is It Hard To Cancel A "Pending Order"?

Walked into a local T-Mobile store yesterday to purchase a new ‘work phone’. While I was waiting, I used the Mobile App to submit the order and elected to go with the option “In store pick-up”…Long story short, even though I selected in-store pick-up, the order wound up being one that requires the phone to be shipped to my house. The charge amount in question is showing up in my bank account and I even received the 1st “order confirmation” email shortly after placing the order and then a 2nd email this morning stating the order is “in process”.Seeing as I visited another store and was informed of some on-going PROMOS that the 1st rep at store #1 didn’t inform me about, I wound up getting a much better phone and a few other accessories and wound up paying about the same amount as the 1st purchase.I called support this morning after receiving the 2nd order confirmation email, spent over 10 minutes talking to the rep, who then was also in communication with either their manager/supervi

23 days ago

Qrst7First activity

asked in TV & Home Internet

Internet Streaming and VPN

Using the T-Mobile 5G Internet, most all streaming services (like HBO Max, MLB, DirectTV Stream) seem to work fine. But Netflix and Amazon Prime Video will not load unless connected through VPN. Can you help?

29 days ago

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