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I am not getting HD video when streaming media on my iPad Pro while I’m using cellular data. I have gone into the settings on these streaming apps and selected the high quality streaming setting and it hasn’t done any good. I have the ONE Tablet Plan for $20 and have the ONE Plus Promo as an active add-on on my iPad line. When I go to my profile on my online account and select the iPad line, HD video is toggled off by default. When I try to enable it I will either get a “This line is not eligible for media settings” error or “Update Operation Failed” with a pink OK button to close the popup box. Are tablets no longer eligible for HD video streaming on T-Mobile’s network?
I've been having a problem dialing international mobile numbers in the UK. I can call landlines in the UK no problem. But when I call a mobile, I get a message that comes on saying "to complete this call, please dial 34" (for example). It's always the same message with the two numbers at the end changing with each new call. This is dangerous because when I’m driving and tell my phone to place a call, I have to take my eyes off the road and look down at my phone and enter the numbers manually. I don’t want this. I called customer service and the person said it was a government mandate and T-Mobile couldn’t remove it. Is this true? Has anyone else managed to remove this dangerous requirement?
I just want to give feedback on an issue I encountered using the M5000 Inseego hotspot. I tried to connect to the admin page to change the default settings. Well it does not allow you to connect. I called in customer service as well and they were not able to help me. BUT I did encounter others on Reddit discussing the issue. Apparently you can only log on to the admin page with 2.4 network band. So I had to change the bandwidth on the primary network to 2.4 and finally was able to connect. It would be great if you all fixed that issue so we can keep the bandwidth at the 5G and be able to connect with no issues to make changes. Please and Thank you!
Hi,Just received the tmobile home internet modem two days ago, everything was fine until this morning when the devices would not connect to the internet.The message on the modem said download the tmobile internet app. I went into the app and it made me reconfigure the modem again.Is this normal? How often does this happen? Have others seen this?I have not disconnected my current internet provider yet, but if this keeps happening, I will probably keep my current provider and return the modem.So far, the speeds are very good, but I also need a reliable network.Any help on this would be appreciated.Regards,Joe
Hi,Is it possible to name a network on a 5G Gateway that allows spaces? Example: The Lan Before Time instead of TheLanBeforeTime. The main reason is to keep my network running on the same router name/password so I don’t need to do it manually with a new name. I’m using the app and it doesn’t permit this. Does anyone know if this can be done?
Firs off, I don't have internet, nor mobile service today, what is going on? Is somebody working on this issue? second: I am still waiting for a credit promised (have proof) on a iWatch i bought for my husband. I got if for half price and I was supposed to be paying only half each month. I have been calling and always the same response: next month you will see the credit. When? The same shit happened to a phone i brought from verizon, i promised $800.00 for bring it with me. I have not seen nothing. Good thing I have all that saved for in case I need to start a lawsuit. I think i am not the only one with this issues, and soon enough we will seek professional help to start this lawsuit. If you are not going to give what you promise, dont promise anything.
Hello T-Mobile Support,I manage one of the invoices for my team in UC Davis and we would like to enroll into Paperless billing, but it will not allow me in the portal.We are no longer working in the office full time so the mail is getting misplaced in different locations. We are afraid this sensitive information could be stolen if we do not enroll in paperless billing soon.Please advise ASAP.Thanks for your help.Mike Gordon
Ashleyrose@tmobile she was extremely helpful and I mean her attitude was exceptional, she made my day better I just got out of the cardiac ICU and she made things easy and took all the stress out of the situation and had a genuine attitude and made me feel like she cared about my situation I really hope she gets the recognition she deserves , because today she was of more then helpful, she put a smile on my face and my heart and for the first time in the last week made me feel like everything was okay so thank you for all that you did for me. Ashleyrose@tmobile
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