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I see it isn't just me who is having issue with T-Mobile's Home Internet service. My wifi randomly drops throughout the day everyday. I've contacted customer service numerous times. We've done all the trouble shooting steps, and customer service has done whatever testing they do. They say everything is working fine 🤷 I've connected my TV using my cellphone's mobile hotspot and it works great. It's so annoying.
Since T-Mobile doesn’t have Customer Relations email or way to connect with them, I am posting my story here.I have been with T-Mobile 17 years, starting with one line and go into multi-line family plan. Recently, I have decided to switch Business plan and add 2 more lines. T-Mobile doesn’t have ability to setup plan online if using company tax id, I had to go through Sales Rep. After talking to rep, I expressed my desire to get a 5 line Business plan, but transfer 3 phone numbers from my current personal plan. I also said that I am looking for a specific offer online ($36/line for 5 lines). Rep explained course of actions as setting up business account with one line and transferring over rest of lines once account is activated. Getting SIM card and activating account took less than 24 hours and next day I called Experts (as suggested by Rep) to do the rest of the process. I have repeated my intentions and even walked Expert through T-Mobile Business website to confirm the prices. It t
Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet. After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port. Neither vendor is being responsive with a solution.
The wifi box does not give the correct location on the Ethernet cable which also mean mesh wont work
So I returned the box and the second box has the same problem. I have been to the store. I have been to the help line in India. Nobody seems to know they have a problem. I have my computer Ethernet cable plugged directly into the T mobile wifi hub and when I look at my location it changes every time I power the box off and back on. Since my mesh plugs straight into the WIFI I can’t use my mesh for any sort of alarm clock, weather ,or location. The guy at the store said these are so new that it may take a while to get the bugs out. This sucks. My mesh is worthless. TMobile doesn’t even seem to know they have a problem. I wish I could get somebody to plug an Ethernet cable into their T Mobile modem and run any one of many web site that will tell you your location.It is definitely nothing on my end. The Ethernet cable is a completely different hardware connection to the internet than the Tmobile signal coming in and being broadcast on WIFI. I ma going to try this for a little while and t
Just received my Arcadyan. Ignoring the hundreds of complaints, coming from someone rural that was dealing with a Point-to-point 4Mbps TOPS! antenna connection which would drop with the wind (literally), I have been pleased in my testing. It is not 100%, but expectations have been set pretty low. I have found something odd I cannot figure out other than the gateway must be not allowing ICMP across the two ethernet interfaces. I have an Orbi mesh in AP mode (wifi enabled with a unique SSID) plugged into one interface. All the devices which plug into the Orbi or connect via wifi ork fine. I have a switch plugged into the other ethernet port on the Arcadyan with a couple laptops. Again, these all access the internet fine. However, nodes on the Mesh cannot ping nodes on the switch, and vice versa. The twist, if I connect a laptop to the wifi on the Arcadyan, it can ping everything on both sides. Thoughts...
I’m a 10 plus year customer of T-Mobile and the business practices Ive been experiencing the last two years has me questioning why should I remain one? I cant go into detail but was promised a $53.48 credit to be applied to my account once a month until the $1000 plus dollar that I was over charged for a device that I had turned into a T-Mobile store after an upgrade by one of their reps a few months ago. I received ONE credit of $53.48 and none since which prompted a call back to them and once again had to describe the entire issue all over again like it was the first time!! Then the representative said they had to try to track down the device that had now been turned in almost 2 years ago!!! and the way it was described to me it sounded like the only way I’d receive any credit further is if it was found!! This is CRAP!!! and then I was promised a call back today and I havent heard from them!! If I don't get a call back by tomorrow offering me a refund for over a 1000.00 that I was o
There have been questions similar in the past, but they have been “Resolved” without offering a solution that helps my situation. Therefore, I’m submitting this question in hopes that it will spur some new ideas. For the past 2 months (as of Oct 5th, 2021), my multimedia messages either take an hour to send or my MMS messages fail to send altogether. I have a Samsung S8 phone, and my husband (who is also having this problem) has an iPhone that is about 2 years old. This problem occurs everywhere (anywhere at home, all over a well-developed town), and it occurs with any one (or, in any group message as well). It happens with Gifs and pictures, but emojis and SMS text send successfully and normally. My picture sizes range from 500KB to 2.5MB, and all pictures (despite size) experience the same delay (an hour, on average) or generate the “Failed to Send” message. I have also tested my pictures by sending them to myself (my own phone number), but it has the same issue. I have already tried
Is anyone else having home internet speeds far less than advertised during the day? I’m talking about under 3 Mbps down & up. During the day I work from home and rely on internet to be at least decent to keep the workday going. It doesn’t help me so much my speeds are 500+ Mbps at 2:03AM.
Form months I’ve had an issue with constantly needing to reboot in order to get my tv to hook up to WiFi. It’ll work great for a day or two, and then for a week, I’ll have to reboot 10 times a day. Now todays my tv won’t connect to WiFi at all. All my devices work great, just my tv won’t stay connected. It’s a 4-year-old LG. Does anyone else have a tv problem? I’ve been on the phone to tech support at least a dozen times, reset to factory default, upgraded my connectivity through T-Mobile, etc. They don’t know what else to do to help me. Any ideas?
from last two week when i search smokersflare and cps tester it is not loaded in my mobile. other site are perfectly loading but it is not i am confuse what is the problem. but sometimes it may be problem from mobile. how to solve it please read complete post and solve my problem.Thank You
From the past few days I am unable to receive any incoming calls. People say that they are calling me but I don’t receive any calls. Not sure why. I called the customer support center they said the problem is fixed, it worked for around an hour and again the same problem persists. Please help me with this. Its been so long the issue is still there.
For some reason Disney+, Netflix, and a couple other streaming sites can't be used when I'm connected to TMobile. If I connect back to my cable ISP they work perfectly. I contacted support and they didn't know anything and wanted me to contact every channel that wasn't working. Does anyone have any suggestions before I drop it?
My gf and I both have S22 Ultras. For the past 24 hours she has been getting hundreds of messages that look like this: <?xml version="1.0" encoding="UTF-8"?><imRevoke xmlns="urn:gsma:params:xml:ns:rcs:rcs:rcsrevoke"><Message-ID>Mx7B-iNkNgR-WiZx8PL1bAHQ</Message-ID><result>failed</result><From>sip:+[her number]@msg.pc.t-mobile.com</From><To>sip:[my number]@msg.pc.t-mobile.com</To></imRevoke> Any ideas on what is happening? Thanks in advance.
Hi,I can't access my T-Mobile account in the web. I can access no problem in the app. I tried Chrome and Microsoft Edge. I cleared history, cache, cookies with the same result. After I login, the page only display the footer…This has been happening for months. I was able to see the account a couple of weeks ago when I clear the cache. I tried the next day and even though I deleted everything (cache, cookies), I couldn't access it.This is a business account. Please help
I’ve been filing for a refund for a phone that I never got to receive since September 2021. I’ve been charged $729.99 for something I never got. So far, I’ve just been passed around the store staff and the customer service representatives, got a lot of promises of it getting resolved, but so far I’ve gotten to nothing but stress and frustration. I also am just irritated that every time I try to call and follow up they keep asking me the same questions.So I just wanted to ask if there is an email where I can forward my entire complaint to? I’ll send them all the screenshots and receipts and whatnot. I’m really so tired with the bad service.Thank you.
Hello, all. I specifically asked if I could still get the discount for the military plan if I was the spouse of a military member and was told yes. Apparently, that’s not the case and I have to have my spouse (who is not on T-Mobile and uses a prepaid phone) be the primary. I’ve emailed support and never heard back how I add him to the account and then make him the primary so I can upload his DD214 as proof of service. Thank you to anyone who can help!
I recently jumped on the wagon for the T-Mobile home Internet, it was great for the first three weeks getting about 250Mbps download and close to 25Mbps on upload and now it’s super slow and keeps dropping some devices off the WiFi. I have to reset the modem to get the device to reconnect! it’s been a steady frustration that now it’s happening everyday. Is anyone else having the same issues?
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