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Everyone’s been talking about 5G. But if you talk the talk, can you walk the walk? T-Mobile’s been transparent about 5G since introducing the layer cake concept in 2018. It’s time to explain why T-Mobile’s 5G can compete with the other carriers and call out the myths surrounding “nationwide” coverage.T-Mobile’s 5G Building out 5G coverage for all T-Mobile customers is always ongoing. The foundation starts with doing right by customers. Making false claims and only providing a fraction of customers with 5G isn’t doing right by them. The T-Mobile 5G network is constantly improving and working towards reaching EVERYONE.How?The three layered strategy. Low-band covers larger land area for more reliability. Mid-Band covers a broad area balancing speed and range. High-Band gives super-fast data speeds for smaller areas.Mid-band is already reaching 410 cities and towns and will reach 100 million people by the end of this year! Speeds in mid-band areas are averaging 300Mbps and peaking around 1
Good morning. I upgraded to the Pixel 6 (TMO Variant) last weekend and wifi calling does NOT work, whereas my Pixel 5 (unlocked Google variant) did. This is a big deal with where I work being in a metal/cement building (data center) and the signal is very weak or non existent. I called Customer Care and they were very helpful, but ended up directing me to Google Fi support. Fi support is not answering my email, so I am at a loss as to where to go with this problem. Does anyone know if a patch, or fix is upcoming for this problem? Thanks!
Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet. After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port. Neither vendor is being responsive with a solution.
I’ve had the Home Internet service for 3 months now and I’m generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I’m allowed to watch will depend on where they think that I’m located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I’m on Ohio!
I’m a flight attendant and after my phone has been in airplane mode for a while, I turn it off and my phone used to reconnect to t-mobile right away. Starting about a month ago, my iPhone 12 Pro will not connect to any network after turning off airplane mode. I have to turn off and turn on my phone again. It’s quite annoying. If I was someone who didn’t travel regularly, I probably wouldn’t have cared much, but I have to do this 3-4 times a day. Also, after speaking with other coworkers, they have been experiencing the same annoying problem. Like I said, this recently started. Any idea as to why?
T-Mobile does not allow you to cancel a line online. So I called up and the rep - who I believe was in the Philippines and a little hard to understand - tells me that canceling in the middle of my billing cycle will incur a charge and I needed to wait and cancel on the first day of my next cycle in order to avoid that charge. She also offers to suspend that line (which you can do online and it costs $10 a month). I decline that and hang up thinking I would call back on the first day of my next billing cycle. But after I hung up I felt that didn’t make any sense. So I called back and again got a rep who appeared to be in the Philippines and a little difficult to understand. She also did what the first rep had done - tried to talk me into converting the tablet line that I was canceling into a voice line. She told me that if I canceled I would be ineligible for specials. But she ultimately was willing to cancel and did not mention the charge that the other rep had said would be incurred i
After the last OTA system update a few days ago, all my incoming texts have the wrong time, it’s GMT instead of using my time zone. The phone time is correct, the time zone is correct, and my outgoing messages have the correct time, only the incoming texts are wrong. Any ideas? Android 12
I went on a cruise last November and I was overcharged $605 even though I called to make sure that we could use the internet. 1. On 11/28/21 (before the ship sailed), I called T-mobile to see if they had any packages for cruises and international calling for Mexico and the Bahamas. The customer service representative said yes, it will be $35 for 3 lines for 10 days, and it needed to be paid instantly so we paid $105 total.2. When the ship was at sea, we had no signal or internet. When we landed in the Bahamas, we called T-mobile and they told us that they had made a mistake and that T-mobile doesn't directly deal with Royal Caribbean: The Oddysey. She offered to take off $50 for their mistake and said that we could still use the internet when the boat landed. Because of that, we had to pay an extra $26 extra for each day on the cruise. 3. When we came home, we got a bill from T-mobile for a $605 service charge because we didn't turn our phones on airplane mode when the boat was at sea.
I recently just purchased the T-Mobile Home internet service but upon turning on the device at home, instead of automatically going to a software update or displaying the connection signal strength, it gave me an error saying “No USIM”. At first I thought there was no sim card in the device. After checking the sim card holder, there was in fact a sim card installed. After many calls to T-Mobile’s customer service team, no troubleshooting step they gave me worked. I have tried turning it on and off, factory reset, uninstalling and reinstalling the sim card, and still the same “No USIM” error occurs. After many unsuccessful attempts, I eventually just called and ordered a new sim card. New sim card comes in, not surprisingly doesn’t work. At this point of writing, I am considering taking the device back to the original store I received it from and getting a replacement router. Any idea how to fix my problem before I take the device back to the store? My device is the Cylinder 5GNokia Rou
Five phone calls to fix a simple problem and no one speaks English.They are reading canned scripts in broken English: "Thank you for patiently waiting", but there is no ability to communicate with them.I keep asking for a U.S. representative or someone who speaks English and they transfer me back into the same queue.Is this some kind of joke?Is anyone aware of how to get a hold of a U.S. representative, even long enough to cancel service?I've had enough of this and will be switching to AT&T
so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else
I have been a customer for 15 years and was happy in general, but recent (Over a year ago) transaction changed my perception and I personally will be very cautious about future transactions with T-Mobile if I cannot avoid transacting.It was unprofessional at every stage:The order was not recorded properly and had call back after a week to reorder. Shipping label was not sent had to call to get it. TMO GRC sounds like a black hole as it could not be traced once there. Multiple calls and promises to get back with information results nothing and no call backs.Time goes by and at the end the associate enlightened me that it is my fault to not follow up frequently. One questioned me if I am making up as they do not have a record of sending a shipping label. If you had to transact: Keep copy of the shipping label, take screen shots of tracking, and create a folder with all the information like IMEI number, date sent, date received, etc. as you do not know what you will asked for. If you are
I would like to use Port Forwarding, IP Reservations, and be able to rename devices in the device list. None of this seems available with the 5G21-12W-A (New Nokia gateway).When will these be available, if at all?Feels like a case of “newer is not always better”, as the old gateway, as far as I can tell, supported these features.
This error has been has been a part of T-Mobile for years, coming and going. When will it be fixed?My situation: I have a T-Mobile ID with 3 accounts. I can login at https://account.t‑mobile.com/signin/v2 and am presented with the chooser page, to branch into one of my three accounts. One account is Home Internet, postpaid. That one works. The other two are a pre-paid phone plan and a pre-paid data plan. Clicking any of these runs into the F451 error page. The error happens on Chrome, Safari, Firefox. The cause is definitely not on my end, and the error itself says “to come back later”. So I cannot check bills, nor change or extend plans, nor check data usage. This is so very unprofessional. All the access worked well in the mid of February. How can a website break so badly and for so long.. ugh… And no, I will not fiddle with my browser cache etc., this has all been tried before by many other users and does not help. And no, I cannot access the pre-paid accounts from neither my phon
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
I have a Galaxy S10+ and Magenta Plus plan. I started receiving "Social Security" scam robocalls from a 520 area code number about a week ago, and suddenly in the last 2 days, they're calling me non-stop, literally every 30 to 60 minutes during the day. I blocked the number after the first couple instances but I'm still getting voicemail notifications and my VM is clogged with these scam robo messages.Is there a way to block the caller entirely so they can't leave voicemail? I saw on a couple other boards/threads that there are 3rd party apps that can do this but I don't want to have to install another app just to deal with this nuisance.BTW, when I first started getting the calls, I once let it play through the robocall message and it said it was putting me through to somebody. The guy who answered was very confused, so I hung up. The second time it was a guy who immediately started cursing at me. I then realized the number is bouncing me to others who think they're getting call
Hello there,Debating between the: Magenta 55+ at $70/mo, taxes and fees included, for 2 lines on autopay and theEssentials 55+ at $55/mo plus taxes & fees. for 2 lines on autopayWondered if anyone on the Essentials 55+ plan could help out on what the taxes and fees you are paying per month are?Thanks!
On February 25th 2020, I had established, via online, BYOD service for two lines for the 55+ plan. I only ordered two SIM cards (nothing else) at $10 each. Then, I get the order status, and I noticed I was charged $61.12. That did not sit well with me so when the UPS guy arrived on February 28th, I refused the package of the two SIM cards, and they were returned to sender (T-Mobile). A few days later, I get a bill in the amount of $66.87. I called T-Mobile and the rep informed me that the bill is for service and that I have to pay it. I told the rep to cancel everything and that I should not be charged for something I have not used. How could I have even used service, I never took possession of the SIM cards in the first place.T-Mobile has already obtained $61.12 out of me for the two SIM cards. T-Mobile should not get any money out of me for service I have never used.As I see it, It would be fraudulent to make me pay for something I have not used.Here, I don't even know what I'm al
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