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Getting someone else's text messages on my gateway!?

I accidentally pushed the wrong button on my gateway and discovered a bunch of text messages. They are apparently to someone named Arron who is a grandpa, recently had a roof replaced, is a part-time bartender, poker player, apparently trying to sell a truck and has some dental issues. And more...I’ve had the gateway for 6 months and these texts are time stamped March thru the present. I reported to T-Mobile and asked why a gateway receives texts at all. T-Mobile wasn’t concerned that I was receiving the texts but said gateways receive texts strictly so T-Mobile can communicate to internet customers who don’t have a phone plan. Said the texts were probably related to number reuse, but that didn’t really make sense.As an experiment, I texted a message to the phone number associated with my gateway on my bill but that text didn’t make it to the gateway, but didn’t really think it would.I know I would be pretty upset if my texts were also going to some random T-Mobile home internet gatewa

13 days ago

JJ77First activity

asked in SyncUP and IoT

SyncUp kids and school mode

Hi, i set up school mode for both of my kids watches months ago. The school mode has always worked. But their schedule has changed so I need to alter the school mode. But what I've scheduled no longer shows up on the school mode tab on the app. My kids watches are still going on school mode as I've originally scheduled it. How can I delete or alter the school mode when nothing is showing up on the school mode tab? I've attached a screen shot. Thank you!!

30 days ago

phutto74First activity

asked in Gateways and devices

Unable to see connected devices on Home Internet App

I'm having issues being able to see the connected devices through the T-Mobile Home Internet App. Keeps telling me the gateway did not respond and to restart it if the problem persists. I have restarted the modem. Uninstalled and reinstalled the app more than once and it still does not work. Does anybody have any resolution to this or has anybody had this issue? It would also be nice to be able to see the devices away from home, but you can only do it if you're connected to the modem, which I thinks sucks

6 days ago

hesfahanFirst activity

asked in Troubleshooting

Netflix not working with T-Mobile 5G Home Internet

I got T-Mobile 5G Home Internet today and after setting it up, Netflix app in not working on any of my devices., but other apps work file. Netflix works fine with my Cellular connection on my phone. I have the Nokia Gateway.

30 days ago

Srem87First activity

posted in Accounts & Services

First Responder Eligibily

I have been a valued customer for 8+ years and I no longer qualify for the First Responders Program. I have had this discount applied since the height of the COVID pandemic. I am a Registered ER Nurse that saves lives daily and it's very disturbing that we are undervalued and never recognized for our services. How do patrol officers qualify, but Nurse don't? This month will be my last month with T-Mobile (unwilling). However, I will be taking my hard earned money elsewhere that values/recognizes Nurses as lifesavers too. I will definitely not be the only customer you lose. I guarantee you that! Shame on you T-Mobile.

18 hours ago

quiroslrFirst activity

asked in International

gensswrldFirst activity

posted in Apple

sim locked asking for puk

20 hours ago

GrumpyGogsFirst activity

asked in Gateways and devices

Is there anyway to use a separate Wifi mesh router (eg an Orbi) with the new TMO-G4SE

I’m in my 14 day free trial. I’d like to replace my cox modem with Tmobile’s unit feeding into my Orbi mesh network router. From what I can see and have read TMobile app won’t let you turn of the router functionality to just use it as a modem. Correct? I’ve read some suggestions to use the T-Mobile box as-is and just connect it to an external router using Ethernet. Anyone here doing this for awhile without issue? Don’t things get messed up with the external router and T-Mobile router allocating DHCP addresses? Saw another suggestion to use the setup above, but rename the T-Mobile Wi-Fi network different than the external router Wi-Fi network and only connect to the external router Wi-Fi. Any doing this without an issue?Thank you for your time and experience…

20 days ago

Tapping7First activity

asked in Apple

knocking or tapping on outgoing calls

I had an Android (Google Pixel) and experienced knocking and tapping sounds for over a year. T-Mobile store changed the SIM card. It didn’t help. This went on for more than a year. Then I got an IPhone. The issue continues. T-Mobile did try a number of methods, but nothing helped. They kept closing out my ticket (which took forever for me to get them to agree to open to begin with. I did have one kind technician (I don’t think he was an actual technician) who checked in with me a number of times. NOTHING CHANGED. I finally realized on my own, that it only seems to occur on outgoing calls. So, I call people, the knocking begins, and I ask them to call me back…..and no knocking. It’s not my tower. It happened even in New York. It doesn’t happen on every call, but I’d say 90% of calls. It’s absolutely horrible. I stumbled upon a group online Apple community, where a number of people are complaining about the same issue. They think it’s an Apple issue, but they ALL HAVE T-MOBILE. Since I h

21 days ago

FX-TechSpeaker

asked in Accounts & Services

T-Mobile Prepaid does not accept new Mastercards for payment - Card Number is Invalid

Hi Guys,So my credit union - Randolph Brooks Federal Credit Union just issued everyone the new contactless Mastercard. They work the same as a regular card except these cards have an RFID chip in them so that they can be scanned by an RF device with no contact. I personally don't like the technology and don’t believe it to be secure, but that’s not the point of discussion. I went to go and update my payment information at prepaid.t-mobile.com, and as soon as I entered in the new card number , the “system” flags it as an invalid card number. Well obviously it is not, as it works quite well at other vendors like ebay, amazon, etc.I called prepaid support and got the run around. Prepaid support are clueless. They have no ability to solve any issues that are out of their small sphere of influence and nobody to call when they can’t solve the problem. They’re not even in the USA. The answer I get is that the “System” flagged it as invalid and there is nothing that can be done about it.Let’s

2 days ago

I HATE T MOBILERookie

posted in Coverage & Signal

Horrible Cell Service and equally bad customer service.

T Mobile is quite possilbe the worse cell phone carrier. Even worse than Metro and Sprint

14 days ago

CjonlineFirst activity

asked in Other Devices

Playstation portal to hotspot

So I have the iPhone 15 pro max and I purchased a PlayStation portal I can't get the portal to connect to my t mobile hotspot. However when I had a iPhone 13pro it worked just fine now idk if I should stay with t mobile or shop around I like playing my PlayStation on the go

17 days ago

HeavenMCommunity Manager

published in Blog & Updates

T-Mobile's Celestial Leap: Embracing the Future with SpaceXBlog

In an era where the sky is not the limit but the beginning, T-Mobile has once again proven its commitment to pioneering the future of connectivity. On January 3rd, the first set of satellites supporting the T-Mobile and Starlink partnership were launched into low-Earth orbit with SpaceX’s Falcon 9 rocket. This significant event marks a new chapter in our relentless pursuit of being the best in the world at connecting customers to their world. A New Dawn of ConnectivitySpaceX's Falcon 9 launch isn't just another satellite entering Earth's orbit; it's a beacon of innovation and partnership. These satellites are equipped with Direct to Cell technology that's set to work hand-in-hand with T-Mobile's network, expanding coverage and enhancing service like never before. Testing has already begun, and the service will start with texting. Voice and data will follow in the coming years.Right now, over half a million square miles of the United States are unreachable by normal towers because of t

5474

7 days ago

dshazamRookie

asked in Billing

Autopay failures

Am I the only one who keeps getting scammed by T-Mobile and their failure to process my AutoPay and then trying to charge me late fees? I had autopay set up and it worked fine for a couple of months. Then all of a sudden I received a notice of missed payment. Called to find out how an autopay could be missed since T-Mobile had been pulling the money regularly without issue. Billing person claimed that the bank account that I was using had been closed. This was with a bank that I have been with for over 30 years and still have multiple accounts open with them. The bank investigated, due to my long term relationship with them, and found T-Mobile had never sent the request for payment that month and they had records of the previous requests. Referred this back to T-Mobile and they would re-investigate and they never followed up. Went to a store to discuss, since I couldn’t trust the phone personnel after this, and they claim someone turned off my autopay.Does anyone know if Verizo

1 day ago

arj215First activity

posted in Accounts & Services

Issues with being lied to by T-Mobile

Has anyone else had staff at a T-Mobile store lie to you? First off, we switched to T-Mobile in the last few months from a local carrier. We were with the local carrier over twenty (20) years. We were shown a coverage map and it showed full service in our area with 5G. We also were told of a promotion of buy three lines got one free. We ended up getting five (5) lines, which means we should only be paying for four (4), but we have been charged each month for five (5). The local T-Mobile Store did credit back for two (2) of the months for overages, but it has never been correct. Our parents, who have two (2) of the five (5) lines can’t even use their phone eighty (80) percent of the time in the town they live in. Again, they were shown a map and it indicated the town they lived in was covered. Over the past few weeks, we are missing enough calls we can’t keep track and not being able to make calls. A large percentage of texts are not being sent because of coverage issues. I’m a

18 days ago

Amachado2433First activity

asked in SyncUP and IoT

Tmobile SyncUp Tracker not connecting

About a week ago the battery died on this device. Since charging it I have not been able to reconnect it.When holding the power button for about 5 seconds the lights will blink red yellow and green for about 5 seconds then stop and display no light. Then when pressing the power button after that will show a quick yellow flash then nothing.The app continues to say the device is offline.Any help would be great, thank you!

12 days ago

Slyviper

asked in Android

Android 14

Why does Tmobile always drop the ball when it comes to updates? Poor service.

9 days ago

bltierneyFirst activity

asked in Gateways and devices

problem with new G4AR 5G Gateway

I have a very odd and frustrating problem, and wonder if anyone else has experienced this issue.My old 5G gateway stopped working (error “no internet”), so TMobile sent me one of the new white gateways. It connects to the internet just fine, but several devices in my house refuse to connect to it, saying ‘bad password’.The following work fine:2 iphones, 1 chromebook, 1 fire stick, 1 alexa dot, 1 kindle, 1 android phone But the following devices refuse to connect:1 samsung TV, 1 HP printerI’ve rebooted the gateway several times, triple checked the password, set up a 2.4 only network to test with, all to no success. And these same devices worked fine with the old 5G router. I’m stumped. Any ideas anyone?

20 days ago

4723woodFirst activity

asked in Gateways and devices

Connecting internet to Samsung Smart TV

I have connected everything to the the internet through TMobile. But the Samsung Smart TV doesn’t let me put in that long of password. The TV recognizes the TMobile internet.

12 days ago

Rogracer2000Helper Level 3

asked in Troubleshooting

Upgrade from Internet Lite to Unlimited

I’m in a rural area of NC and have had the “200GB Internet Lite” for about 5 months now (this plan costs $100 per month). I was able to switch to the “Unlimited” plan for $50 per month and wanted to relay my experiences in doing that so as to maybe help others.Even though I requested thru the TM web site that I be notified when “5G” became available in my area, I never received any notification. Still, I would occasionally go to this website:Check Eligibility for 5G Internet | T-Mobile 5G Home Internetand see if 5G had become available “just in case” TM wasn’t telling me. I do speed-checks of my service pretty regularly and noticed about 3 weeks ago that they seemed to improve significantly, and my router was occasionally connecting to the N41 band…..so I knew I was often receiving 5G service despite what the above link said and being > 5miles from my tower (I do have line-of-sight to it though). Then one day the link above said “Good news...5G is available at you address”. Wel

2 hours ago

atacostFirst activity

asked in Troubleshooting

how to change 5g home internet location

From the first day I set-up the 5G home internet. It’s been configurating that I’m in Detroit, Mi. All my devices are stating that I’m in Detroit, Mi. ( Phone, TV, Roku, Internet) . When I contacted Tech Support. I was told they can’t help. I’m from Y-town, Oh. about 200 mile from Detroit. This has become a problem for me for whatever Apps. I use. Does anyone has a solution for this problem. I try resetting, but that didn’t work.

16 days ago

alexkuhnFirst activity

asked in International

15GB one time internation data package not working

I am in Italy and I purchased a one time 15 GB international data plan package. I tried resetting the roaming the data and the cell service was before turning off the phone and after repowering the phone. The Internet speed is 0.10 MB per second which is the same speed as I was receiving before purchasing the package. I am in a major city. Please advise

5 days ago

Rob56First activity

asked in Accounts & Services

T-Mobil Not Honoring Their Agreements

T-Mobil quoted me a price and after 4 months still will not honor it. They told me I had a $1000 credit for a new phone and it would cost nothing for me to trade in my old phone and now they are trying to charge me for it. Promised a $200 credit for signing up and you guessed it no credit to date. Every time I talk to a representative at the store about my problems they play with the computer, go in the back room, look at their phone and 2 hours latter tell me they have fixed the problem and nothing changes. The bill is still way over what they promised and no credits. I can feel they are just trying to wait me out, hoping I will give up. Does anyone know how to get some help to either get out of my agreement with them and move on or to make them honor their agreement? It amazing that this company seems to have a policy of promising things they have no intention of providing!

6 days ago

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