Super frustrated with this…We are in Japan now. (Have US phone numbers) My kid made some calls to US via Wi-Fi calls (which is stated in our billing) and received some calls from US (also says Wi-Fi calls on the billing) I chatted someone at customer service for over an hour and she said we will be charged for this. (25c/min) (for both incoming calls and going calls) but more I read up on it, I should not get charged when using Wi-Fi calls between two US phone numbers. Am I wrong? please advise me if you have had the same experience. we have One plan with unlimited calls. thank you.
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