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joshnkFirst activity

asked in Android

Android Native Visual Voicemail Trouble

I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages "Visual Voicemail Activating" and "Can't activate Visual Voicemail". I have VVM on my plan via the ONE Plus add-on.I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working. (Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)

puffie300First activity

asked in Accounts & Services

Not Receiving calls and delayed text messages

Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. It doesn't show up as a missed call or anything. The person will message me on another messenger and when I call them back I usually get a bunch of text messages time-stamped from the past hour that I have also missed. I will also randomly receive voicemails with no missed calls indicating that again, I've missed a call but it does not show up in my notifications .I've tried all the resetting everything on my phone, I've disabled wifi calling and volte but the problem persists. Has anyone experienced this and had it fixed?

magenta4753749First activity

asked in Accounts & Services

Employee Review

Can I leave a T-mobile employee review anywhere?

fluffitudeLearner

asked in Android

LG v60 Thinkq (dual screen): Speakerphone cutting off

I am not sure if this is an OS issue or not, but taking a chance someone will have a fix. We have two of these phones and they both have an issue where while on speakerphone, it will suddenly and with no discernible pattern or time frame, mute your voice to the caller. You can still hear them but they can't hear you. If you take it off speaker, they can again hear you (or use headphones, I was just learned). Since it's happening on BOTH of our phones and have subsequently found other people online with this issue, they must know about. Am wondering if anyone has any input on this issue. thanks!

crw924Learner

asked in Accounts & Services

Why am I randomly not receiving texts?

A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user.It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through.So far I have tried:Changing to the stock texting app (I normally use Mood)Clearing the text app cacheuninstalling and reinstalling Moodchanging the SIMT-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again)full factory resetConfirmed APN settingsBought another damn phone.Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's

magenta8540086First activity

asked in T-Mobile.com Account

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Hi,I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.

magenta6758067First activity

asked in Accounts & Services

Unable to purchase phone online

I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone I want. Anyway to get around this silliness?

QiuckfxoesFirst activity

cellular data doesnt work on ios 14.5 anymore!

iPhone 12 Pro Max on T-Mobile Essential NCC family plan. After updating to iOS 14.5, cellular data won’t work. It doesn’t matter if it’s connected to 5G or LTE, or at whichever signal strength. It doesn’t have internet access. I can only make phone calls and text. I have tried network reset, factory reset, and reinsert sim. I even went to the Apple store to have my phone replacement eventually. However, the issue persists on the new phone as well once after it was updated to iOS 14.5. Only solution for now: is downgrade to iOS 14.4.2 or earlier. (As of may 3 Apple has stopped signing iOS 14.4.2 or earlier)Also, other people in my family plan with iPhone 12 models updated to iOS 14.5 have the same cellular data issue. There are several people on Reddit reporting the same issue as well. All currently on essential plan. Reddit post Hopefully T-Mobile and Apple is working on a fix!?Ps. The most recent iOS 14.5.1 doesn’t fix this problem.

mccicoFirst activity

asked in Accounts & Services

Linking T-Mobile account with Mint

Any idea how to link them? Mint is giving me this alert:T-Mobile blocks Mint from connecting with them.Let them know you'd like to be able to connect Mint.Thanks for any suggestions,PP

magenta9242502First activity

asked in Accounts & Services

Showing Wrong Time Zone and T-Mobile Can't Fix

Been on the phone three times to T-Mobile support. Last time, it took one hour. They supposedly have "recycled" the device to get it to show the correct time. Nobody from T-Mobile knows how to fix it. They tell us to manually set the time. We did that, and a few hours later the devices show the wrong time again. They tried to tell us it was a Samsung problem (we have a Note 10 and Note 9). They first said I would have to go to an Ifixit place to get the software "flashed". I popped my sim card into a spare Moto phone and it showed the wrong time also. So I know it's not a device problem.Our tower is 20 miles from the border of CST and EST. But the time switches to the wrong time zone when you get about 30 miles from the border. But there are several T-mobile towers between here and the border. Not one rep from T-mobile has any idea how to fix this. They just tell us that it's fixed, but it's not. If this doesn't get resolved, we will have no choice but to switch carriers. Our AT&T

inobRookie

asked in Accounts & Services

Cannot log into my T-Mobile account

I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try again later.”Customer Service was no help. I was told that there was an update going on and to try again later.I also tried different browsers and changed the password. Problem not solved.Can anybody help resolve this?Thanks!

mommamack2First activity

asked in Android

Constant Voicemail "Received on Watch"

How do I get rid of the voicemail notification on my Galaxy watch? I have gone through my voicemails on my phone and deleted them all. I tried calling the voicemail from my watch notification and it just hangs up without calling. I even tried calling the number for my watch (which does not work). And the notification is still there...3 months later. At this point, it is just annoying. I have no voicemail and can't delete the notification on my watch, it says "Received on Watch" so nothing on phone's voicemail makes a difference, and it does not clear when I clear all the other notification on my watch. I just want to get rid of the notification.

alex86Helper Level 1

asked in Android

Can't send photo to one person sometimes

Hello after updating to Android 9 sometimes I can not send a photo in a text to one person only without restarting phone. It starts sending and then says message not sent try again. Trying again produced same result. I can however send the same image to anyone else without doing anything. But to get it to send to this person I have to restart my device. They are also on tmo with a galaxy note9.Lg v40Lg messengerGboardPurchased from tmoFull signal 4g lteHave tried deleting the conversation, restoring apn to default, and clearing cache. The only thing that seems to work is restarting my device. This however is a poor solution and never use to happen. Any ideas?

frederickdawgFirst activity

asked in Android

Tablets that can be used like a phone

Are there any tablets folks have used that work like a phone to make and receive phone calls. Not talking about voip whatsapp or Hang outs or Skype. Basically an LTE device fully functional with a in built dialer that one can insert and use their t mobile voice sim card into.

sakethia3First activity

asked in Android

Change voicemail from spanish to english?

Change voicemail from spanish to back to english?

compuserFirst activity

asked in Accounts & Services

Free data for life not working - anyone else?

I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talking to support, after which they promised to get back to me (they never did). The device can access the T-mobile homepage just fine (so it's not a hardware issue). It just can't connect anywhere else, as if it's being blocked.Anyone else having any problem with "Free data for life"? I'm in the SF Bay area, California, if that matters.I don't seem to have much leverage since it's not like I can ask for a refund...

wacojohnFirst activity

asked in Other Devices

Is the TM-AC1900 ROUTER still supported?????

A year or so ago, T-mobile provided me with a TM-AC1900 ROUTER ... (ASUS rebranded to T-Mobile). They also provided a Personal Cell Spot 4G LTE which I refer to as an Extender or perhaps Booster.Started having trouble with the router. Called T-mobile and was told I can exchange it for (even) an updated ROUTER at my local store. Went to store with old one and exchanged it for a 'newer' one. Got it home after closing time and discovered it was a (updated) Extender. At that point, I am ROUTERless. The store is now closed for the night.Called T-mobile. Explained the situation and was told the right device would be shipped promptly to the house. Got a confirming email ... indicated what was coming was ANOTHER Extender. Called TMO again. The shipment was cancelled and 'the right device' would ship out promptly. Next confirming email ... ANOTHER Extender.I even emailed the President of T-Mobile. I am not lying. By the time his assistant contacted me, I had yet ANOTHER device (PRO

evanssdFirst activity

return label for a trade in phone

I’m not able to locate the return label on T-Mobile website in order to send in my trade in device before the 30 days expire. Can anyone give me directions to finding the prepaid label? Thanks

arsin29First activity

asked in Accounts & Services

Family Account settings not taking effect.

Family Account settings not taking effect. I've setup allowed numbers and I've blocked all time access and even tried to disable the phone but data still works. The phone I've set it up on can still access everything can call numbers not on the Allowed list.

magenta7011378First activity

asked in Accounts & Services

Assurant return concern

I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am scared they will lose my returned phone and then bill me for it, as has happened to so many other people.Has anyone successfully done a return with Assurant? Any advice as to how I can protect myself - like getting a receipt and buying package insurance? I've also heard filming myself boxing the phone and sending the package is good, does that really help?And what can I do if/when they lose my phone? Also, has anyone actually had a *good* experience with Assurant or Jump? Literally all I am seeing is horror stories.

jorfanakosFirst activity

asked in Accounts & Services

Incoming numbers appear as international numbers

Feb 21, 2019 - We are seeing a problem for the last few months where local / US numbers are appearing as international incoming numbers. The issue seems to appear only on our T-Mobile iPhones. The other family iPhones / my colleague iPhones with different carriers using the same current 12.1.4 iOS don't have this issue. It does not seem to make a difference if the incoming caller in my contacts or not, nor does it make a difference if they are in my contacts and their number has +1 at the front or not .... most of my incoming calls from local US numbers and/or in my contacts are all appearing as international inbound calls. For example I live in 610 area code and calls are coming in as +61 Australia.Any one having this problem? Any suggestions? Can T-Mobile comment?

magenta8497823First activity

asked in International

No network on International roaming in India

Hi, i am using an unlocked Nexus 5 for t-mobile sim in Jharkhand, India and am unable to get any network. Unable to send or receive text messages or calls. Can someone please help

rglausFirst activity

asked in Accounts & Services

Family Allowances seems to be some kind of joke

I'm looking into Family Allowances because I want to restrict my 10yo daughter from using her phone until early hours of the morning. She seems to be addicted. We take it away from her in the evenings, but she quite often finds it (she's very intelligent and sneaky). We tell her she isn't allowed to use it at night, but she seems driven to use it. So I decided to look into just shutting down her ability to use it.I've heard from other parents that they can restrict all accesses based on time schedules (with their providers). T-Mobile doesn't seem to have that possibility. After reading through Family Allowances it seems it can only restrict calls and messaging? That is useless for this situation.I read this in T-Mobile's family allowances description:ScheduleYou can allow or block when your children (managed lines) can use their devices during predefined time periods, such as during school (9 a.m.-2 p.m.), during homework or dinner time (4-9 p.m.), or when they should be sleeping (9-11

asked in Coverage & Signal

Intermittent Incoming Calls Going Straight to Voicemail with No Ring

I have several issues with T-Mobile’s network:On occasion incoming phone calls go straight to voicemail without my phone ringing, showing a missed call notification, etc. If someone leaves a voicemail it can sometimes take an hour or more before I get the voicemail notification (but it still does not even show that an incoming call was received). 2FA messages intermittently do not come in.These issues has been ongoing for several years for me; and each time I go through the myriad of troubleshooting steps, only to have my devices blamed as either needing an upgrade or being third party devices. This makes zero sense, as the phones do work as intended immediately following me placing an outgoing phone call or by restarting the phones. I’ve been tasked with working on call at work, and I have missed some very important phone calls from my team and boss. Because of this, I would like to get to finally get to the bottom of this issue and have it resolved.

piperoniFirst activity

PDP authentication failure

HI y'allFor the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4.I can still call and do sms.I have North America plan and in Canada for couple of days. I come here quite often and there was no issue before until few days ago.Ive done couple of thing trying to fix this including-Switch on/off-Sim in/out-Update to latest OS-Restore iPhone-Hard reboot-Switch roaming carrier-Check APN I put my SIM card to other iphone and still getting PDP error so it's not a devise problem.Called customer support but no solutions what's so ever. My account is in good shape.One thing that comes to back of my mind is, I receive SMS from T-mobile saying they have implemented some extra feefor Prepaid customer.... blah blah,,, and since I'm on monthly plan (I was with prepaid plan before) I thought it's weird and eraced the text.So it could be technical glitch on account problem? please help.‌

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