When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
I am being charged for a phone I have returned. I have a tracking number and a receipt that I had dropped it off and the package got there. But I am still being charged $800. WHY???
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to complete your call please dial XX" where XX is some random two digit number. I looked this up and found on this page: Make an international call which says, "Things you should knowWhen calling some countries, you may hear an automated message prompting you to enter a random digit between 0 and 9 in order to complete the call. T-Mobile added this extra step to help prevent fraud, and it's only needed when calling certain international locations."Of course we were not advised of this when we added the Stateside International Calling feature and to make matters worse it's not just to "certain international locations"- its on EVERY international call. Over 90% of our international calls are to the UK and the UK is hardly a high fraud calling destinationThis is causing a lot of distress for our us
Hello Everyone, We have an account with 4 lines with t mobile under simple choice North America plan for almost 5 years. Let me share the three experiences with you with t mobile and please suggest me what I can do in this scenarios. Scenario: 1: The primary account holder (let say X) for my account want to move from the line. We made a call to customer care and requested them can you make another person on the account (let say Y) and the primary account holder and give all the responsibilities to him. Then the customer care made all the changes and they mentioned you are good and there will be nothing linked to X for any case.After calling 5 times and wasting time for almost 4-6 hours we got the above conversation and result. Scenario: 2: Now after we changed the primary account holder of account to Y. After one month we want to add the line on my account. I think we went to sto
I've been having some trouble with sending and receiving MMS while on a WiFi connection (so almost all the time) since I have stated using my T-Mobile sim on my unlocked Samsung Galaxy S7 Edge phone from Sprint. Everything else seems to work fine e.g. calls, SMS, LTE, but when it comes to MMS it's a complete stalemate. I've tinkered my APN settings in almost every permutation I found online, and I don't have an option for Wi-Fi Calling so there's nothing I can seem to do on that front. A solution to this problem, so I can start receiving MMS again, would be great.
Hello,Sorry for the long post to follow.Here is what happened to me recently. On Sunday 1/19/2020 around 2:30pm, I noticed that I lost T-Mobile network connection. Everybody around me, including those with T-Mobile network were fine, with 4-5 signal bars. I assumed it was a phone/setting issue, rebooted the phone, reset the network setting, but nothing. Removing the SIM and re-entering did nothing either. I decided to turn off my phone for a little bit then an hour later, when I turned it on, I still had the same issue, WIFI was working though. I decided to try my friend’s SIM to see if it was a phone issue or SIM and network connection came back so it was a SIM issue. I decided to call TMobile with my friend’s phone that evening and they were able to reactivate my phone. I asked them what happened and they said that they were not sure, most likely a glitch.Fast forward to Tuesday morning 1/21/2020 at 4am (I wake up early), I checked my bank account and see that there was a unauthorize
I am serving in Kuwait with a T4B T-Mobile One Military 2+ plan. I recently recieved a msg from T-Mobile stating that if I have any more roaming, they will shut off my data? Why would have I got this msg. I thought I was good to go with a military plan.
Someone is trying to setup a fraudulent T-Mobile account using my SSN after identity theft. How do I get this flagged and stopped. I am not a T-Mobile customer and this is the second wireless carrier trying to setup accounts without my approval.
This has been real nice in tracking business and pleasure mileage until it went offline . I got it back online when I realized this had happened but found it is offline again. Why is it going offline? Is this something that is going to happen from now on?
I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I wanted to be able to monitor his driving. The SyncUP device worked like a charm for the first week or two, until the battery started dying nearly every night. This battery had been replaced less than 6 months prior, so there should not have been an issue. I was going on a trip, so I decided to let him drive my SUV while I was out of town since he was having problems with the battery and I wanted him in a more reliable vehicle. I also have a new battery in my vehicle, about one year old and also had my alternator replaced between 2-3 years ago. Well, when I was on my trip my battery started dying and then after a couple of days my son had the vehicle completely stall on him while driving. This device not only killed my battery, but my alternator! Fortunately, the batteries were both still un
The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?
Hello. Four days ago I ported three numbers from AT&T. T-Mobile says the numbers are all active on the lines and AT&T has said that they have fully released the numbers. So far, none of our phones are working. Two still show the temporary numbers on the phones. One shows the ported number correctly, but no calls or SMS. Two can't do anything at all. Has anyone had this happen? Is it just taking a while to fully port? I am at a complete loss and T-Mobile can't seem to figure out what is going on either. I have spent the last two days on the phone with T-Mobile and everything that have tried has not worked.
I recently switched from ATT to T-Mobile Amplified using an unlocked iPhone Xs. Visual voicemail is not working.I've been through at least 10 people at T-Mobile over multiple calls, and heard endless "do not worry we will take care of this" statements. None of the solutions have worked. Got transferred to Apple and went through several layers of support there, only to be transferred back to t-Mobile. I begged t-mobile to try the solutions I've found on these message boards and none seem to have worked.My last tech support at t-Mobile finally said there is no fix, so I should just wait and hope for a fix in the future. That was a week ago.Does anybody have suggestions as to what I should do? I feel like they just gave up on me. @tmo_marissa - you seem to be the one person who has had success with this. I'd really appreciate if you could help me too!!!!
Using the t-mobile home internet program, devices are having issues with and maintaining the 2.4ghz connections. App says that the 2.4 and 5 Ghz are working. Unfortunately, a Roku and tablet says they're unable to connect. The Roku connected just yesterday 😥 I've tried turning everything off and on and still can't connect. This has been an ongoing issue. The 5ghz devices work well. Does anyone know how to resolve this?Also since I'm here...does anyone have an idea on how to improve coverage in the house? Will an extender or mesh help? My gateway box is a bit further from one of the rooms and we'd like to up the signal strength if possible to that area. At the box, the signal is "good" and I've tried various spots in the house looking for "excellent" signal strength but was not successful. Thank you for any help you can provide.
Is it possible to reset the Check Engine light on the car thru the SyncUp device ? I have fixed the problem and need to clear the codes to make sure they dont come back. If so, how do I do it ?
I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tried the new one out, plugged it to my car, and still did not connect with my car. The app says “unplugged“ and when I try to connect to the hotspot, it takes me to the website that says “Get Started” but it greys out and says error, “can’t open page”. This is literally the only product from Tmobile that I’m really disappointed. I already talked to many people from support and were no help. I wasted 150 dollars for nothing then. And yes my car is compatible. The only thing that works on this drive is the GPS
How do I remove a line from my family plan? They are going on their own.
For weeks Visual Voicemail has been just about worthless. Constant "try again in couple of hours" or "greeting not changed" or "unable to sync" messages. Meanwhile, in the Play store the app is getting one-star reviews and complaints by the buckets.I have a business plan with four phones and can't change greetings. If you don't get this fixed soon we're going to start talking about compensation.
I like using the native Samsung messaging app on my Galaxy S8 but I always get a notice, when sending gifs and such, that the max size is 1MB. Is there a fix for this? Do I have a setting wrong? Anyone else have this problem?
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device.The home page says I have an "Unknown Device"The Phone tab says I have an iPhone 6s, which is incorrect.When I click "Not your device?" link and select the correct iPhone model/color/capacity, I see a "Confirm" popup ("Are you sure you want to update the phone for [my name] to [my model]?").I click "YES" and briefly see a pink spinner, but the update doesn't take effect! 😮This is not a super serious problem, and I'm admittedly a bit OCD, but it just bugs me that the website (phone thumbnail graphic) is still wrong every time I log in.😕The funny thing is that my wife's device (secondary line on the same account) displays just fine. And she's had the same model as me.
About 2 years ago, people's phone numbers began showing up as phone#@vtext.net, phone#@text.att.net, or phone#@tmomail.net, etc when I received SMS texts on WIFI calling on my Tmobile Samsung devices. The problem is that my text responses to these number-email combinations do not go through or end up garbled on the recipients end. I have called about this problem and Tmobile seems to have no idea how to fix this. And there appears to be no way to reverse these number-emails back to just phone numbers once this error has occurred. Even worse, more and more of my contacts have become these strange phone-email hybrids and I can no longer directly respond to texts with them. FOR EVERY TEXT RESPONSE I HAVE TO CREATE A NEW MESSAGE, CHOOSE THEIR PHONE NUMBER FROM MY CONTACTS AND SEND! It's absolutely ridiculous and frustrating. Fortunately WhatsApp and others exist but a phones BASIC SMS function should work without this kind of error! I know of no other person on any other carrier that has t
Hi: I have a set of travel plans that calls for me to visit three different countries this month, but each time, I travel and come back home and then go to the next country. I am intending to purchase the 30 day International Pass (15GB) plan. So, the questions that i have are:Once I activate the plan for 30 days, whenever I visit home, the data that I use at home would still be counted towards the International Pass or will it be against my local usage? Essentially, the question is if I am away from home for 20 days, will the 15GB be measured against only those 20 days or all 30 days from the time of activation?Does the unlimited calling mean that when I am travelling internationally,any calls to other than the local country and the United States are considered free, or only allowed countries for free calling are visiting country and home (United States)?Your help on this very much appreciated. Thanks.
I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi-Fi preferred under Wi-Fi calling, however it never seems to save that setting. As I am typing this, I have two outgoing messages that aren't sending (spinning circle) because the phone can't decide whether it wants to use Cellular or Wi-Fi. I want it to use Wi-Fi because I know my Cellular coverage is horrible at my location. I called into customer service today (somehow without a dropped call) and they made some adjustments on their end, however it fixed nothing. Even after selecting Wi-Fi preferred, I will go back to check a few minutes later and the phone has already switched itself back to Cellular preferred. This is very frustrating. What can I do to ensure that Wi-Fi preferred will be the default setting?Thank you
I'm a prepaid customer currently on a Simple Choice Mobile Internet plan. I used to have the option to switch between Mobile Internet plans and the $3/mo PayGo plan via the account self-serve portal, including for most of this year.I noticed within the past month or so that PayGo no longer appears as an available plan to switch to in the self-serve portal. I got curious if the plan was even available anymore, so I checked out the T-Mobile Prepaid monthly plans page, and noticed that the section that describes the features of the PayGo plan now link out to a PayGo plan being offered by "Ultra Mobile".So is the PayGo plan no longer part of the immediate T-Mobile umbrella? Does this mean I need to port my number out of T-Mobile to use the PayGo plan now?
I keep receiving sms messages from short code number with the following text: Configuration Notification. Your MMS Service Settings have arrived. Open the configuration message and save the settings. the messages never contain settings or an attachment which I would not have trusted anywaysI have received them from the following short codes: 909, 5129, 5126, 5128, 5127. I'm using a one plus 3t and I have verified I am using the correct messaging settings as per https://support.t-mobile.com/docs/DOC-2090
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