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magenta10283069First activity
asked in Coverage & Signal

Sudden loss of signal after 3 years of flawless service.

We were an early adopter to T-Mobile home internet. We have enjoyed flawless reception since 2019. We upgraded to the cylindrical style gateway last year and I'm assuming the signal was coming in over the 5G Network. Within the last three weeks, our internet connection has been intermittent. The signal to the gateway drops at least twice per hour, sometimes much more. I assumed that it could be a bad gateway or perhaps a bad sim card. Because of intermittent signal, we chose to upgrade the gateway again to the latest unit, hoping that that would solve the problem, however the problem remains. Being an amateur radio operator, I am familiar with the characteristics of how RF travels from transmitter to receiver. I have a couple of ideas of what could  be causing the problem. Trying to get help from a customer service representative that is reading from a script and probably has little knowledge of the real problem is very frustrating.  I hope someone in the community or perhaps the T-Mob

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