After about a month of trying and multiple hours on the phone, we are still missing the money. The last rep I talked to told me to send the bank statement that I have showing that money went to tmobile. I am having no luck finding a way to send the statement. I was told to go to missingpaymentdocument@t-mobile.com. t-mobile claims they have never received any money, although it came out of the bank account. I am fed up at this point, next steps are letters to both t-mobile and the attorney General. This has put my family in a hardship.
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