I installed & activated the 5G gateway on 6/11/21. I tried it for 3 days and since the service was great (50 Mbps-120Mbsp down plus normally 20-25 Mbps up) I cut off Xfinity. 3 days after cutting off Comcast on 6/17, my down speeds have been measured between less than 1 Mbps to about 12 Mbps. Multiple calls to 844-275-9310 number, which are often answered by people who speak with very unintelligible accents, here is what I’ve been told over the past more than THREE months:-Sales lady: Don’t worry, if the 5g tower becomes congested, the gateway will automatically switch to a less congested LTE tower. (false)-An actual American lady reset my gateway and said that she had reassigned my primary tower. That apparently actually worked...for less than a day.-Later call soon after: I was informed that there was ‘modernization’ going on in my area and that my service would be great soon. Also the lady (who speaks clear English) promised me a call back in 2-3 days, which she did, BUT-Verbati
My gateway has a warning message: “modem storage overload”.Is there a way of fixing that short of resetting the gateway?
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