Topics started by ka79535
I have had home internet through T-mobile for a little over 3 weeks and I cannot get a secondary signal. I have tried changing the gateway location and tried using an external antenna. The t-mobile map shows my area as covered by 5g extended. No such luck. The signal I am getting is pretty weak. All T-mobile can tell me is they are constantly upgrading towers in order to provide the best customer experience…..
I live in a rural area an while I am pretty close to a T-Mobile tower, there are lots of trees. I just received the T-mobile home internet receiver and, so far after 3 days, I can tell this is not going to work. My internet is currently through Frontier and I get about 16 up and 1 down.T-mobile had promised me I would get 20 minimum down. Well, it is more like an average of about 10 to 11 mbps down. I have hit mbps twice during constant speed tests.Sadly, this just is not living up to promises or expectations. It likely works fine in an urban setting, but the signals are just too weak in rural settings, or at least the one I am in.T-mobile is very loose with there definition of areas where this can function as described.
So, several years ago I had to get a T-Mobile personal 4g LTE CellSpot to hook up to my internet router because the cell signal inside mu house is terrible. At the time, I was told this would not be an issue in the future as towers in the area were being upgraded. Recently, I ordered T-mobile Home Internet. After I hooked it up, I was getting terrible speed. The issue was largely due to the fact I still had my Frontier router hooked up, so I shut it down. This also shut down the Personal CellSpot.What was happening is the T-Mobile gateway was picking up the signal from the personal cellspot.When I shut down the frontier router and cellspot the gateway went from using B66 to B71 and I was getting 22 to 30 MBPS. There is no way to hook up the cellspot and, surprise, those tower upgrades have never happened. The T-mobile map shows my area as 5G Extended. It turns out that is not 100% accurate. The signals in my area - both the 5G and 4G LTE - are not strong enought to penetrate buildings
I have had numerous issues with the T-mobile Home Internet. After a lot of frustration, the solution T-mobile has suggested is that I return the 5G gateway and they will send me the 4G gateway (white box).The primary reason for this is because they say that with the 4G gateway, I will not need to use the T-mobile personal cellspot to get a signal inside my house. I am going on blind faith that what they say is true but, do any of you have any experience with the older 4G gateway? Does it transmit a signal that my cellphone can use? Also, any ballpark ideas on speed available through those older gateways?
My t-mobile home internet has a bad signal to begin with (See attachment for my specs). Aside from that, I am getting a weak signal on a computer in another room. I am going to try a meh network and wondered if anyone has any suggestions as to one that works well with the T-mobile gateway.
I tried to use T-mobile home internet several months ago. The issue I had was that, in order to get decent (more then 1 bar) of cell phone signal in my home, I need to use a T-mobile Personal Cell Spot. The cell spot connects into my wired home Internet from a local ISP.This caused issues with the Home Internet Gateway because instead of using the signal from the cell tower, it picked up the signal from the cell spot. The cell spot signal was on a band that was far to slow for home internet. I was getting maybe 9Mbps and it was inconsistent.If I disconnect the personal cell spot, I had decent Home Internet (25 to 30 Mbps) which was great for where I live. The problem is that my phone reception then went down the tubes. Just checking if anyone else has this issue and if t-mobile has resolved the problem yet. Thanks
Well, as much as I hoped the T-mobile home internet solution would work, it has turned out to be a source of frustration and an total flop. T-mobiles last ditch effort was to tell me I needed to use their 4g LTE gateway. Well, I got it today and, once again, it does not do what they said it would. T-mobile said that by using the 4g gateway, I would not need the T-mobile Personal cellspot for my phone. They were wrong.I hooked up the gateway….managed to get 14Mbps tops on it…..disconnected the T-mobile cellspot...it did not make a difference in the speed, but my cell phone reception immediately went down to 1 bar. At this point, it seems T-mobile home internet was hastily rolled out, not subjected to nearly enough beta testing and is far from being a suitable alternative to home internet access….at least in rural areas.
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