Topics started by dabend

1 Discussion

D
dabendFirst activity
asked in Accounts & Services

I was promised a third line for free and didn't receive it.

Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be free, and that our monthly bill will be $90. After two days I received my first bill for $135, charging me for the third line. I was sure that it was a mistake, and called to ask T-Mobile to fix it. But I was told that they are “sorry” and that I am “ineligible for the promotion”. I asked to speak with a supervisor that apologized for the “miscommunication” but said that she could not help.Do other people have an experience of being mislead when joining T-Mobile? If so, did you get it resolve? What’s a good way to deal with this.Thanks. 

34
D
2 months ago
21,924
Topics
86,138
Replies
1,270,161
Members

New badge winners

  • Curious George
    Wolfdudehas earned the badge Curious George
  • Curious George
    jhp39has earned the badge Curious George
  • Curious George
    ryan khas earned the badge Curious George
  • Curious George
    Miss Rhodeshas earned the badge Curious George
  • Curious George
    caieamhas earned the badge Curious George
Show all badges
Terms & ConditionsCookie settings