Topics started by Dr0xium
Anyone have any ideas? I can't call or text on 5G UC. It's shows signal and on network but nothing works. I had to disable 5G and reboot my phone to get it to work. The Pixel also has trouble moving from wifi calling to mobile and will say disconnected like this even though it shows mobile connectivity. Pixel 6 Pro. Purchased from and shipped by T-Mobile. On T-Mobile network. Northern Colorado.
I think its important to be just as fair in what goes well as when it doesnt. I’ve shared a story of the Pixel debacle, but I also wanted to share the positive side of that.I also wondered: If you could make a compliment/improvement list for T-Mobile out of this and someone actually was going to look at it, what would you tell them after this week? What went well for T-MoT-Mobile - despite lackluster sales and customer draw for the last 3 pixel releases - committed to Pixel 6 and 6 Pro on the network. Everyone involved in my experience was positive. I never felt like someone wanted to take advantage of me or put me down or dismiss me as a customer. The retail and care lines worked together once I reached the point of feeling like I needed the help of someone in-person. The T-Force escalation experience was exactly what it was supposed to be - apex people who understand the challenges, who can look at a situation and diagnose it. I felt valued as a customer and that the T-Force was fa
I paid off a “free” phone, upgraded my account and don’t see the Pixel 6 Pro pre-order in my order status. Is this normal? If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on your account? Did you complete the device agreement signature, etc at time of pre-order?Customer service has provided an order number and assured the pre-order is in. It feels rather vague and a bit alarming that there is zero way to track the order, no way to know expected ship date, etc.
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