After being on hold and dealing with about 7 different people while trying to transfer my account to my son’s name, repeating every step at least 5-6 times with each new person, TMOBILE hung up on us. The elapse time was about 90+ minutes. Incredibility frustrating. And their on hold music absolutely SUCKS and is horrible. Now we have no idea where we are with TMOBILE and what state my account is in. Frustrating. Absolutely horrible customer service.
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